AppendixA | Speed Touch Troubleshooting |
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Trouble solving table The following table provides possible solutions to some problems:
Problem | Solution | ||
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AST350i does not work. | Make sure the AST350i is plugged | ||
(none off the LEDs lights up) | into an electrical outlet. | ||
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| Make sure the power switch on the | ||
| AST350i modem is turned on. | ||
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No Ethernet connectivity. | Make sure the cable(s) are securely | ||
LAN LED does not light up. | connected to the 10BaseT port(s). | ||
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Ethernet port(s) link integrity LED does | Make sure you are using the correct | ||
cable type for your Ethernet | |||
not light up. | |||
equipment. | |||
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Telnet session from a Windows PC is | The AST350i system password is | ||
not possible. | longer than 8 characters. | ||
| Change the AST350i system | ||
| password. | ||
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Poor AST350i performance. | Make sure the AST350i is installed as | ||
| instructed in this User's Guide and/or | ||
| as instructed by the SP. | ||
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| For ADSL service, check whether a | ||
| central splitter or dedicated filters are | ||
| installed properly. | ||
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No Line synchronization achieved. | Make sure ADSL service is enabled on | ||
Line Sync LED keeps flashing | the wall outlet your AST350i is | ||
connecting to. | |||
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| Make sure an ADSL AST350i variant | ||
| is used for your ADSL service. | ||
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| 3EC 36228 AAAA TCZZA Ed. 01 |
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