![Troubleshooting](/images/new-backgrounds/9657/965741x1.webp)
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| Troubleshooting |
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Symptom | Possible Problem | Solution |
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| iPod is not installed properly | Remove your iPod from the dock and check for obstructions on the |
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| connectors in the dock and on your iPod. Then reseat it in the dock. |
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| iPod is locked up | Please make sure your iPod is working properly before docking into the unit. |
iPod didn’t charge |
| Please refer to your iPod manual for details. |
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| AC adapter isn’t plugged into a wall outlet, | Plug the AC adapter into a wall outlet and plug the connector into the supply |
| or the connector is not plugged into the | jack on the speaker system. |
| power supply jack on the back of the |
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| speaker system |
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| Volume level is set too high | Decrease the volume. |
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Sound is distorted | Sound source is distorted | If the iPod original sound source (MP3) is of poor quality, distortion and noise |
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| are easily noticed with |
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| as a music CD. |
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| Battery is weak | Replace current battery with a new battery. |
Wireless remote doesn’t work | Wireless remote is not pointed toward the |
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| speaker system |
Point the wireless remote toward the Altec Lansing speaker system and move within 10 feet of the unit.
No sound from the AUX IN device, such as an MP3 player or CD player connected to the AUX IN jack
Volume on the device is set too low | Increase the volume on the device to approximately ¾ full volume. |
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Source selector is not set to Aux Out | Set source selector to Aux Out. |
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