AL7024S Quick Start Manual

4.Troubleshooting-guide

There is never a simple "no connection". There are many causes for this, which can be excluded step-by-step. If you never had a successful data-connection, you should test first with an analog modem at the other side. Also, if possible, avoid problems with local company-exchanges, using a direct phone-line. This applies specially if you call to a digital "modem" (ISDN-TA). You can test these configurations later. It is also helpful, to test different numbers on both sides. (ISDN/analog, direct/local exchange, mobile phone on called side. Different providers for GSM-Module.

It is very recommended to make all tests in both directions, because in many cases of failure, the other direction is working. This helps to find the error.

SIM-card recognized?

SIM-card can be tested by AT+CPIN? Answer: +CPIN: READY. (Answer :+CPIN: SIM

PIN : you should enter PIN first).

Verify the signal-quality

with AT+CSQ?. (repeat command a couple of times every 10secs.) It should never drop below 10, critical connections could work down to about 7. Find best antenna- location with mobile phone.

Network-attached?

To control that the module is connected to the network, you see the response of AT+CREG with the HEX-info about the cell. (First, enable CREG with AT+CREG=2)

DTE-baud-rates

Control if on both sides the data-rate of the DTE-DCE connection (of the computer- terminal) is set higher than 9600 (best is 115200 as default for all applications). The GSM-module can stay at autobaud (AT+IPR=0). For GPRS, set data-rate to 115200 baud.

If your application will work with lower DTE-rates, you can test these settings of AT+CBST later, because 9600 is the standard of many modems. (19200/2400/1200 not working always). Set baud-rate on GSM-Module: use AT+IPR command.

Regarding hyper-terminal: We made bad experiences with it, sometimes it hangs up and there is no comfort. We use Procomm 4.8 from Symantec, there you can also write very comfortable scripts with window-support. Also as a dumb terminal, it is much more reliable. They have also very good support in one day.

The following steps apply to analog-modems and ISDN-TA's (digital phone- connection).

Exceptions are marked.

No. AL7020S-QSM-101

Altec Electronic AG

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Altech Auto Security AL7024S manual Troubleshooting-guide, DTE-baud-rates