Appendix A

 

 

Image update failed. If

Check the IP 710 phone’s IP address, network,

setting Boot Download

default gateway settings.

to Yes, after the phone

Check the network connection.

reboots and if the setting

Check the TFTP server IP address and make sure the

still says Yes, the boot

failed.

TFTP server is running.

 

PING from the TFTP server to the IP 710.

 

 

IP phone registered then

Check network connectivity by pinging from

goes back to Basic mode

AltiServ to the IP phone.

 

Check if IP Phone Service is running.

 

Check if there is a duplicate IP address by

 

unplugging the Ethernet cable on the IP phone, then

 

pinging the IP 710 phone’s IP address.

 

Check the extension’s IP address in AltiAdmin to

 

find out if another user is trying to log in using the

 

same extension number.

 

Use #27 then Enter to log in again and see if the

 

problem persists.

 

 

No IP Address

Check if DHCP is enabled. If YES, check network

 

connection. If NO, verify your DHCP server is

 

correctly configured.

 

Check if IP 710 phone’s IP address is configured.

 

 

One way connection

Make sure firewall setting has all the TCP/UDP

 

ports required by AltiWare opened.

 

If NAT is used, make sure NAT is enabled and NAT

 

address is set up correctly.

 

 

Phone does not show

Check the power source to be sure the IP 710 phone

anything on LCD display

is receiving power.

 

 

Poor voice quality

Make sure a switch is used, rather than a hub, in the

 

corporate LAN.

 

G.711 provides better voice quality.

 

If VoIP is set up over WAN, set priority queuing on

 

the WAN router.

 

Make sure WAN QoS is okay by pinging a few

 

hundred packets from remote site and observe

 

packet loss and network latency.

 

Adjust jitter buffer to accommodate network

 

latency.

 

 

IP 710 Manual 37

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Image 45
AltiGen comm IP 710 user manual Appendix a

IP 710 specifications

The AltiGen Communications IP710 is a versatile and advanced VoIP phone designed for businesses seeking effective communication solutions. This device is part of AltiGen’s extensive product range, which emphasizes quality, reliability, and user-friendly features. The IP710 is engineered to enhance productivity and streamline collaboration in modern workplace environments.

One of the standout features of the AltiGen IP710 is its high-definition audio quality, which ensures crystal-clear voice communication. This is pivotal in business settings, where clarity can significantly impact the effectiveness of conversations. The phone is equipped with wideband audio technology, allowing it to deliver superior sound quality over standard telephony systems. Additionally, echo cancellation and noise suppression technologies enhance the user experience, making discussions more pleasant and less prone to interruptions.

The IP710 includes a large, backlit display, providing users easy access to essential information and features. The intuitive user interface supports easy navigation, enabling users to manage calls effectively. With programmable function keys, users can customize their phone according to their specific needs, facilitating quick access to frequently used features. The phone also has multiple lines and SIP account support, allowing users to handle several calls simultaneously, which is particularly beneficial for busy professionals and receptionists.

In terms of connectivity, the AltiGen IP710 is compatible with various network environments and can be easily integrated into existing IT infrastructures. Its Power over Ethernet (PoE) capability simplifies installation by eliminating the need for a separate power supply, making it flexible for deployment in diverse settings.

Security features have also been taken into account, with support for encrypted Voice over IP (VoIP) protocols, ensuring that calls remain secure and private. This is a vital consideration for organizations that handle sensitive information.

The AltiGen IP710 is designed with the modern workplace in mind, supporting various communication protocols and offering comprehensive features like call forwarding, conferencing, and voicemail. Its adaptability ensures that it can cater to the unique needs of different business models.

In summary, the AltiGen IP710 VoIP phone combines advanced audio technology, user-friendly design, and robust connectivity options, making it a valuable asset for any organization striving to enhance its communication capabilities. With its emphasis on security and flexibility, this device exemplifies innovation in business telephony.