i n s t a l l a t i o n

error codes

this section is provided for the assistance of qualified technicians only and is not intended for use by untrained or unauthorized service personnel. if your alto-shaam®unit is not operating properly, check the following before calling your authorized alto-shaam service agent:

check that unit is receiving power. circuit breaker turned on?

do not attempt to repair or service the oven beyond this point. contact alto-shaam for the nearest authorized service agent. repairs made by any other service agents without prior authorization by alto-shaam will void the warranty on the unit.

when the oven malfunctions, an error code will appear in the display.

PRESS THE START ICON TO ACKNOWLEDGE THE ERROR.

The icons that begin to flash represent operational modes that are still usable. when the oven fault is corrected, the combitherm will return to normal operation.

error

error call out in display

description of error

possible cause

 

code

 

 

 

 

 

 

 

 

 

e01

Low Water boiler

Low water level in boiler

— Water supply is shut off .

 

 

 

 

— Low water pressure .

 

 

 

 

— Generator drain cap missing or loose .

 

 

 

 

— Generator drain pump is not sealing .

 

 

 

 

— Generator drain pump elbow leaking .

 

 

 

 

— Faulty or scaled water level probe .

 

 

 

 

— Faulty or plugged dual solenoid valve assembly .

 

 

 

 

— Wiring or connection issue .

 

 

 

 

— No output to dual solenoid from relay board.

 

 

 

 

— Relay board, high voltage is not operating .

 

 

 

 

 

 

e02

Control Temperature high

Relay board surface

— Wiring or connection issue .

 

 

 

temperature too high

— Cooling fan on Relay board assembly is

 

 

 

 

not operating .

 

 

 

 

— Cooling Fan on display board is not operating .

 

 

 

 

— Main Cooling fan is not operating .

 

 

 

 

— Cooling Fan on motor drive is not operating .

 

 

 

 

— Unit is less than 20” from a heat producing source

 

 

 

 

on its left hand side .

 

 

 

 

 

 

e03

Fan Motor Error

Fan motor does not work

— Exhaust hood is not operating properly .

 

 

 

 

— Check LED fl ashes on the Motor Control .

 

 

 

 

see motor control error code list .

 

 

 

 

— Connection Issue on hall Effect sensor .

 

 

 

 

— Fan whel is not operating .

 

 

 

 

— hall sensor does not detect motor rotation .

 

 

 

 

 

 

e04

Fan Motor 2 Error

Lower fan motor on 20•20

— Exhaust hood is not operating properly .

 

 

 

does not work

— Check LED fl ashes on the Motor Control .

 

 

 

 

see motor control error code list .

 

 

 

 

— Connection Issue on hall Effect sensor .

 

 

 

 

— Fan wheel is not operating .

 

 

 

 

— hall sensor does not detect motor rotation .

 

 

 

 

 

 

e11

Convection Temperature

Excess oven temperature

Convection Mode & Combi Mode:

 

 

high

 

— Convection Oven contactor(s) stuck closed .

 

 

 

 

— N6 Oven Cavity Temperature probe defective.

 

 

 

 

— N6 Cavity Probe connection problem.

 

 

 

 

— Relay board, high voltage is not operating .

 

 

 

 

— Wiring or connection issue .

 

 

 

 

Combi Mode Only:

 

 

 

 

— Insuffi cient water supply into oven for

 

 

 

 

steam production .

 

 

 

 

 

 

 

 

 

continued on next page

Combitouch® ES series • electric INSTALLATION MANUAL • 30.

Page 32
Image 32
Alto-Shaam 1010, VHes-10, VHes-5, 1220, 610, 714, 2020, 1018 manual Error codes, Press the Start Icon to Acknowledge the Error

1018, 2020, 1010, COMBITHERM COMBINATION Oven / Steamer ES electric combitouch, 714 specifications

Alto-Shaam is known for its innovative cooking and holding equipment designed for the foodservice industry, and their VHes product line is no exception. This range includes models VHes-10, VHes-5, 1220, 610, and 714, each built with unique features and advanced technologies to meet the demands of modern kitchens.

The VHes-10 and VHes-5 models are equipped with Alto-Shaam’s exclusive Halo Heat technology, which provides precise temperature control and ensures even heat distribution. This technology gently holds food at the perfect serving temperature without drying it out, enhancing both flavor and texture. These models also feature Energy Star certification, reflecting their energy-efficient design, which helps kitchens reduce operational costs while supporting sustainability goals.

The VHes-10 boasts a larger capacity, capable of accommodating more food items, while the VHes-5 is designed for smaller operations or limited spaces, providing versatility in the kitchen. Both models come with digital control panels for easy temperature adjustments and monitoring, ensuring that chefs can maintain optimal conditions at all times.

Moving on to the 1220, 610, and 714 models, these units cater to diverse holding needs within foodservice operations. Each model is designed to be user-friendly, with clear digital displays and intuitive controls that allow chefs to quickly set and adjust holding temperatures. The 1220 model is particularly popular for its spacious design, which supports larger quantities of food, making it ideal for bustling kitchens and catered events.

The 610 and 714 models are engineered for flexibility, allowing operators to effectively manage their food items in various settings. Their compact sizes combined with smart technology make them an excellent choice for both front-line service environments and back-of-house operations. Notably, all these models support multiple food types, enabling establishments to hold everything from vegetables to protein dishes without compromising quality.

In summary, Alto-Shaam’s VHes series, including the VHes-10, VHes-5, 1220, 610, and 714, integrates cutting-edge technologies such as Halo Heat and efficient designs into versatile equipment. With an emphasis on energy savings, precise temperature control, and user convenience, these models are vital for any foodservice operation seeking to elevate their food holding and serving capabilities.