American Power Conversion HT1000 Troubleshooting, Service, Limited Warranty, Contact Information

TROUBLESHOOTING SPECIFICATIONS

SERVICE

If the Back-UPS arrived damaged, notify the carrier.

Problem	Possible Cause	Corrective Action
Back-UPS will not switch on.	Back-UPS not connected to AC power source.	Ensure the Back-UPS is securely connected to an AC outlet.
	Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the Back-UPS. Reset
		(push in) the rear panel circuit breaker. Switch on the Back-UPS
		and plug in devices one at a time. If the circuit breaker trips
		again, disconnect the device that caused the breaker to trip.
	Utility input voltage quality is out of range.	Consider adjusting the transfer voltage and sensitivity. See
		Transfer Voltage and Sensitivity Adjustment.
Back-UPS does not power	Equipment plugged into a Surge Only outlet (HT	Unplug device from 'Surge Only' outlet and move to a 'Battery
essential equipment during an	1000 only).	Backup' outlet.
outage.
Back-UPS operates on battery	Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the Back-UPS. Reset
although utility power exists.		(push in) the rear panel circuit breaker. Switch the Back-UPS on
		and plug equipment in one-at-a-time. If the circuit breaker trips
		again, disconnect the device that caused the breaker to trip.
	Utility input voltage quality is out of range.	Consider adjusting the transfer voltage and sensitivity. See
		Transfer Voltage and Sensitivity Adjustment.
Back-UPS does not provide	Back-UPS is heavily loaded.	Unplug non-essential equipment (printers, scanners, etc) from
expected backup time.		the Battery Backup outlets and plug into 'Surge Only' outlets.
	Back-UPS battery cartridge is discharged due to	Charge the battery cartridge for 8 hours. Back-UPS runtime is
	recent power outage and has not had time to	reduced until the battery cartridge is fully charged.
	recharge.
	Battery has reached the end of its life.	Replace battery cartridge (see Order Replacement Battery
		Cartridge).
Red Replace Battery indicator is	Internal battery cartridge is not connected.	Connect battery cartridge (see Connect Battery Cartridge).
flashing. Green On Line indicator
is on.
Red Replace Battery indicator is	Battery has reached the end of its life.	Replace the battery cartridge (see Order Replacement Battery
on.		Cartridge).
Red Overload indicator is on or	Connected equipment is drawing more power than	Move one or more equipment power plugs from Battery Backup
flashing.	the Back-UPS can provide.	outlets to Surge Only outlets.
Green On Line indicator is on and	Internal UPS fault.	Contact APC Technical Support (see Contact Information).
all other front panel indicators are
flashing.
No signal for cable modem, cable	Coaxial cables not properly connected to/from the	Ensure coaxial cables are properly connected from the source,
TV, DSS, or telephone.	source, or are damaged. Power not available to	and that power is available to the source. Check that the center
	source equipment, or the equipment is not	pin of the cable connectors are not bent or broken, and that the
	properly installed.	ends of the cables are not damaged. Ensure that the souce
		equipment is properly installed.

Item	Specification
On-line Input Voltage Range	88 - 147 Vac
(default settings)
Automatic Voltage Regulation (AVR)		+12%
On-line Frequency Range	47 - 63 Hz (autosensing)
On-battery Waveshape	Stepped Sine Wave
Maximum Load	1000 VA		600 W
	1500 VA		865 W
Typical Recharge Time	8 Hours
Operating Temperature	32o to 104oF
	0o to 40oC
Storage Temperature	23o to 113oF
	-5oto 45oC
Operating / Storage Relative Humidity	0 to 95% non-condensing
Size (H x W x D)	14.6 x 3.4 x 13.1 inch
	37.1 x 8.6 x 33.3 cm
Weight	1000 VA	22 lbs (10 kg)
	1500 VA	25 lbs (11 kg)
Shipping Weight	1000 VA	23 lbs (10 kg)
	1500 VA	26 lbs (12 kg)
EMI Classification	FCC / DOC Class B Certified
On Battery Run-Time	See http://www.apc.com/product

TRANSFER VOLTAGE AND SENSITIVITY ADJUSTMENT

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators lit).

2.Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode.

3.The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.If the problem persists, go to http://www.apc.com/support/.

3.If the problem still persists, contact APC Technical Support.

•Have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.

LIMITED WARRANTY

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

CONTACT INFORMATION

Technical Support	http://www.apc.com/support
Internet	http://www.apc.com
USA / Canada	1.800.800.4272
Mexico	292.0253 / 292.0255
Brazil	0800.12.72.1
Worldwide	+1.401.789.5735

ORDER REPLACEMENT BATTERY CARTRIDGE

The battery cartridge typically lasts 3-6 years, shorter if subjected to frequent outages or elevated temperatures. For 1000 VA models, order part number RBC32. For 1500 VA models, order RBC33.

Please recycle spent battery cartridges.

REPLACE BATTERY CARTRIDGE

Battery

Cartridge

Indicators	Sensitivity	Input Voltage	Use When
Flashing	Setting	Range
		(for utility
		operation)
1	Low	78 - 150 Vac	Input voltage is extremely low or
(yellow)			high. Not recommended for
			computer loads.
2	Medium	88 - 147 Vac	Back-UPS frequently goes On
(yellow,	(factory default)		Battery.
and red)
3	High	88 - 144 Vac	Connected equipment is sensitive
(yellow,			to voltage fluctuations
red, and			(recommended).
red)

4.To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.

5.To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators (second and third from the top) are flashing.

6.To select the High Sensitivity setting, press the pushbutton until yellow and both red indicators (bottom three) are flashing.

7.To exit without changing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.

8.Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.

990-1867 Copyright © 2004 American Power Conversion All rights reserved. APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.