Troubleshooting
134 TPI-PRO Total Presentation Interface - Pro Edition
Troubleshooting Information (Cont.)Symptom Solution
After downloading a panel file or
firmware to a G4 device, the
device behaves strangely.
Symptoms include:
• Having to repeat the download.
• Inability to make further downloads to the panel. May get "directory"
errors, "graphics hierarchy" errors, etc. indicating problems with the
Compact Flash.
• Panel will not boot, or gets stuck on "AMX" splash screen.
• Other problems also started after downloading to a new panel or a
panel with a TPD4 file that takes up a considerable amount of the
available Compact Flash.
Cause:
• If the G4 device already contains a large enough file, subsequent
downloads will take up more space than is available and could often
corrupt the disk. The demo file that typically ships with G4 panels is
one such file.
Solution:
• DO NOT download TPD4 files (of large size) over the demo pages, or
any other large TPD4 file.
• First download a small blank one page file to the G4 panel using the
Normal Transfer option to send/download the page. Reboot the
device, then do your regular file or firmware download.
After copying and pasting images
from the TPI-PRO’s setup pages,
the images appear over-sized on
my pages.
The images on the TPI-PRO setup pages are over-sized to support the
maximum resolution possible and are scaled down by the firmware
when the setup pages are displayed on the device. However, the
images are not scaled down when displayed as part of a user’s pages.
At the moment, neither G4 firmware nor TPDesign4 supports scaling
images to fit the button except in the case of dynamic images. Panels
that support dynamic setup pages will not be able to use images from
the TPI-PRO’s setup pages. For now, you should refrain from using
images from the TPI-PRO’s setup pages, and instead use the images
from the setup pages for one of the other panel types that supports the
resolution for which you are designing user pages.