When you have questions, When you run into trouble | Apple 7100

Consult this chapter if you experience

problems using your computer.

5 Troubleshooting

When you have questions

If you want to know how to do a particular task with your computer, refer to Macintosh Guide in the Guide (h) menu. For instructions on using Macintosh Guide, see Chapter 2 of this manual.

When you run into trouble

While you’re using your computer, you may occasionally see a bomb icon or an error message, or you may have a problem such as the pointer (8) “freezing” on the screen. If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that procedure in Macintosh Guide, available in the Guide (h) menu. For additional troubleshooting information and a list of common questions relating to your system software, see the “Troubleshooting” topic of Macintosh Guide.

If you are unable to access Macintosh Guide (for example, if your screen is “frozen”), refer to this chapter to see if you can resolve the problem.

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Apple 7100 manual When you have questions, When you run into trouble

Contents

User’sGuide Apple Computer, Inc Contents Getting Help Troubleshooting Index 123 Appendix BAppendix C 121 Radio and television interference FCC statement Vcci statement CD-ROM drive DOC statementPage Welcome to Power Macintosh Keyboard Adapters for composite video MonitorMonitor cable Plugging in the computer Getting Started Chapter If necessary, switch the computer off Installing an expansion card On some monitors, the cord is already attached Connecting a monitorConnecting the monitor power cord Connect the monitor power cord to the monitor Plug in the monitor power cord On some monitors, the cable is already attached Connecting the monitor cableAttach the monitor cable to the monitor AudioVision monitors Connecting a keyboard with a separate cable Connecting the mouse and keyboard Connecting a keyboard with a built-in cable Connecting other equipment Turn on your monitor Turning the computer on Getting Started Check to see what’s on your screen Problems turning your computer on? What’s next? Slide your mouse along your mouse pad or desk Learning the basics To find an answer to a question, look in the Guide h menu Reviewing the basics Turning the computer off Other manuals Where to find answersThis book Guide menu Getting Help Getting answers to your questions Macintosh Guide window, click the Topics button Getting answers with the Topics button Read and follow the instructions in this window Click Setting Options in the list of topicsSmall window appears with instructions for you to follow Now continue with the next section Macintosh Guide window, click the Index button Getting answers with the Index button Read and follow the instructions in the window Macintosh Guide window, click the Look For button Getting answers with the Look For button If you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Main Macintosh Shortcuts window appears Learning useful shortcuts Click one of the category buttons Hard disk drive Monitor Computer Floppy disk drive Interrupt switch ´Reset switch P Power-on light Keyboard Mouse Your computer at a glance Power Macintosh 7100 series computer AV-equipped Power Macintosh 7100 series computer About your computer’s sound ports Connecting audio equipment If it does not, attach an adapter that has a stereo miniplug Connecting audio equipment Turn on the computer and the audio equipment Connecting and positioning a microphone Turn on the computer Follow these steps to connect and position the microphone Assemble the speakers and the cable you need Connecting external stereo speakersIf the speakers take a dual-plug cable, connect both plugs Your finished connections should look like this Connecting video equipment About your computer’s S-video input and output ports Using adapters for composite video Video equipment Connecting video equipment for input to the computer Macintosh Follow the directions that came with the VCRTurn on the computer and the VCR Connecting video equipment for output from the computer Then follow these steps Microphone Sound Using a television as a monitor Expanding memory Installing internal drives Installing application programs Installing and Using Application Programs Chapter Working with several programs at a time Switching programsFinding out which programs are open Hiding and showing windows on the desktop Backing up your files Special memory requirements Using Power Macintosh application programsShared libraries Using older Macintosh programs When you run into trouble When you have questions Take your time Start over Click OK Rebuild your desktop regularly Computer is turned on but the screen is dark Solutions to common problemsComputer’s clock keeps time inaccurately Chapter Hard disk icon does not appear on the desktop Sad Macintosh icon appears and the computer won’t start up Your Macintosh can’t read a floppy disk Icons do not appear correctly on your screen Pointer 8 freezes on the screen Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouse Typing on the keyboard produces nothing on the screen Chapter Troubleshooting You see a message that an application program can’t be found You experience problems using a document from a DOS computer You experience problems using an older Macintosh program If your computer’s performance decreases Printer Print driver used Version Where to get it Solving printer problems Network software Version Choosing the correct networking software Chapter Troubleshooting Close the Monitors control panel and restart your computer Troubleshooting Chapter Initializing a hard disk When do you need to initialize a hard disk?Starting up from a CD-ROM disc CD-ROM disc will remain in the CD-ROM drive Starting up from a floppy diskShut down your computer Click Initialize How to initialize a hard diskOpen the Apple HD SC Setup icon Click Drive until the disk you want to initialize appears Click Init to initialize the hard disk Disks can become damaged by repeated use and handling Repairing a damaged diskWhen do you need to repair a disk? Try these suggestions first Click Drive until the disk you want appears How to test a hard disk Open the Disk First Aid icon How to repair a hard disk or floppy disk Click the icon of the disk you want to test Click Repair to begin testing and repairing the disk If Disk First Aid cannot correct the problem When should you install system software? Installing or reinstalling system softwareWhen should you reinstall system software? Find and open the Disk First Aid icon Installing system software Easy Install dialog box appears Doing a clean installation of system software To do a clean installation, follow these steps Click Continue Hold down Shift-x-K to start the clean installationClick the Install New System Folder button and click OK Following dialog box appears Click Clean Install It takes a few minutes to complete the installation Choose Custom Install from the pop-up menu Doing a custom installation Restart your Macintosh Health-related information about computer use Appendix a Health, Safety, and Maintenance Tips Musculoskeletal discomfort Arranging your office Eye fatigue Thighs horizontal What about electromagnetic emissions? Avoiding fatigue Safety instructions Handling your computer equipment Handling the keyboard Handling the monitor Ejecting a disk Handling floppy disks If you can’t eject a floppy disk Power supply Cleaning the mouse Cleaning your equipmentCleaning the computer case Cleaning the monitor Rotate the rollers to clean all around them Appendix B Installing an Expansion Card AV-equipped Power Macintosh only Do not remove the screw or the back panel NuBus power requirementsInstalling a NuBus card Make sure your computer is turned off and unplugged Remove the cover from the computer Power supply Hard disk Use your thumb to push out the cover plate Handle the card by its edges. Do not touch the connectorsRemove the card from its static-proof bag Align the card over the slot Replace the cover on the computer Tighten the security screw Page Appendix C Special Keys on Your Keyboard Caps Lock key Clear key Command key Enter key Power key Return key Shift keySpecial keys on Apple keyboards Control key Delete key Index Index Index Shortcuts Index Index Index Sound presentations, connecting equipment for Index Index VCR Apple Computer, Inc