Apple EMac manual Troubleshooting5

Troubleshooting5

Occasionally you may have problems while working with your eMac. This chapter gives you some solutions to try when you have a problem.

Most problems occur because your software isn’t properly set up or you’re using software that isn’t compatible with the version of the Mac OS (system software) installed on your computer. Other less likely sources include problems with the Mac OS or problems with your computer’s hardware, such as the memory or hard disk.

When you experience a problem with your computer, it’s important to remember that there is usually a simple and quick solution. When you encounter a problem, be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include:

•The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

•Any software that you recently installed. Certain applications install extensions that may not be compatible with the Classic environment.

•Any new hardware (such as additional memory or a peripheral) that you connected or installed.

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