iMac G5 (20-inch iSight) Troubleshooting — Symptom Charts 160
The computer won’t burn discs.
Check whether the drive can read CDs and DVDs normally. Perform the steps above for “CDs 1.
or DVDs don’t show up on the Desktop.”
Try a test burn by creating a Burn Folder, as follows. 2.
• In the Finder, choose “New Burn Folder” from the File menu.
• Open the Burn Folder, drag an item inside for testing, and click “Burn” in the upper right
corner of the window.
• When prompted, insert a blank disc and follow the dialog instructions.
Does the disc burn successfully (problem solved), fail with an error, or is the disc ejected?
If the disc fails to burn with an error, check for these error messages. 3.
Unknown Error -2147352480. See Knowledge Base article 25480 and 25750 for more
information.
Buer underrun error. See Knowledge Base articles 25480 and 25750 for more information.
Unknown Error. If you see “Unknown Error” without “-2147352480”, you will want to see
Knowledge Base article 152224 for more information.
If the blank disc is ejected, try another blank disc. If the issue persists, try another brand and 4.
speed of blank media; if you’re using blank CD media, see if this happens with blank DVD
media. If the drive consistently rejects all blank media, or only rejects blank CD media while
accepting blank DVD media or vice versa, replace the optical drive ex cable and test.
Does the drive successfully burn to disc after replacing the optical ex cable?
Yes: Problem solved.