5Troubleshooting | Apple LL2507 guide

5Troubleshooting	5

If you have a problem working with your PowerBook, check here first for solutions and advice.

When you experience a problem, there is usually a simple and quick solution. Be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and then find the answers you need.

Things to note include:

•The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

•Any software that you recently installed, especially software that added items to the System folder. (Certain applications install extensions that may not be compatible with the Classic environment.)

•Any new hardware, such as additional memory or a peripheral, that you installed.

You can also find more troubleshooting information in Mac OS Help, on the Apple Support website at www.apple.com/support, and in the AppleCare Knowledge Base at kbase.info.apple.com.

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Apple LL2507 manual 5Troubleshooting

Contents

Getting Started Page Contents Appendix D Appendix aAppendix B Appendix C 1Getting Started Your PowerBook is a full-featured notebook computer Basic Features of Your PowerBook Power button Volume controlsVideo Mode Toggle key Sleep indicator light Additional Features of Your PowerBook Internal modem port Power adapter portTwo FireWire ports Security slot Plug In the Power Adapter Setting Up PPP Prepare to Get Connected To connect to a phone line Connect Your Cables To connect to a DSL or cable modem or an Ethernet network Nothing happens when you press the Power button Problems Turning the Computer On?Turn On Your PowerBook Trackpad button To wake the computer How Do I Turn My PowerBook Off?Putting Your PowerBook to Sleep To put the computer to sleep, do one of the following To shut down your computer, do one of the following Calibrating Your BatteryShutting Down Your PowerBook To initially calibrate your battery, follow these steps Mac OS Help What’s Next?What If I Have More Questions? Other Support 2The Basics Basics Adjusting Your DisplayTo turn off the automatic display brightness feature Changing the Size of Images on the Screen Using Your Power AdapterTo adjust the resolution on your display Tips for Using the Trackpad Using the Trackpad Using the Keyboard Customizing Your Desktop and Setting Your Preferences Using a Mouse Learning About Mac OS Connecting to a Printer To monitor printing Playing a CD and Connecting HeadphonesTo set up a printer Monitoring Printing Keeping Your Software Up to Date Connecting a Camera or Other FireWire or USB DeviceConnecting to a Network To check for updated software Transferring Files to Another Computer Using the Internet To force an application to quit When an Application FreezesPage 3Using Your Computer Universal Serial Bus USB Using USB DevicesUSB Devices and Battery Power For More Information on USB Using Multiple USB Devices at the Same Time Using FireWire Devices FireWire For More Information on FireWire FireWire Devices and Battery PowerFireWire Target Disk Mode To eject a PC Card PC CardsInserting and Ejecting a PC Card For More Information on PC Cards Using Bluetooth DevicesFor More Information on Bluetooth Wireless Technology For More Information on AirPort Extreme AirPort Extreme Wireless Networking and Internet AccessHow AirPort Extreme Provides Wireless Internet Access Ethernet 10/100/1000Base-T For More Information on Using Ethernet Using Your ModemConnecting Speakers and Audio Devices External Video Support DVI, VGA, and S-Video Using Your PowerBook With the Display Closed Connecting an External Display or Projector Connecting a Television, VCR, or Other Video Device Using Your Optical Drive Inserting a CD or DVD Disc To install or use programs from a CD or DVD disc To eject a disc, do one of the following Ejecting a DiscPlaying DVD Discs Recording CD-R and CD-RW Discs To burn an iDVD project onto a blank DVD-R disc For More InformationRecording Information on a DVD To record music from your iTunes library Battery To replace the battery Removing and Replacing the BatteryTo remove the battery Battery-Conservation Tips Charging a Battery Security Slot For More Information on Your PowerBook Battery For More Information on Security Options Page 4Adding Memory To Your Computer Installing Additional Memory To install additional memory 30O Replace the memory door and screw it into place To check the computer’s memory Making Sure Your Computer Recognizes New MemoryPage 5Troubleshooting If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your Computer If the computer won’t turn on or start up Other ProblemsIf you forgot your password If you have a problem with an application To use Apple Hardware Test If you suspect a problem with your computer hardwareIf you have problems with your Internet connection If you have trouble ejecting a disc Locating Your Product Serial Number To install Mac OSTo install applications and Classic support Restoring Your Computer’s SoftwarePage Operating Environment Power Adapter Battery Appendix Plugging In the Power AdapterConnecting a Phone Line to the Internal Modem Connectors and Ports Cleaning Your PowerBook Using Your PowerBookCarrying Your PowerBook Storing Your PowerBook Cleaning Your PowerBook Display General Safety Instructions For More Information Battery Avoid Hearing Damage Apple and the Environment Chair ErgonomicsKeyboard and Trackpad Built-in Display External Mouse There are four kinds of Internet connections CConnecting to the Internet Before you connect to the Internet To find the settings on a Mac OS X computerTo find the settings on a Mac OS 9 computer To find the settings on a Windows PC Gathering the Information You Need Entering Your Information Dial-Up Modem With Point-to-Point Protocol PPP Connections To test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual Configuration To set up a Dhcp configuration Dhcp Configuration To set up a PPPoE connection PPPoE Configuration Appendix C Connecting to the Internet To check if you have access to an AirPort Extreme network AirPort Extreme Wireless ConnectionSetting Up an AirPort Extreme Connection Manually Appendix C Connecting to the Internet To test your AirPort Extreme connection PPPoE Connections Troubleshooting Your ConnectionCable Modem, DSL, and LAN Internet Connections Network Connections Page DTop Ten Questions How does the Mac OS X interface work? How do I make my PowerBook battery last longer?Forgot my password. How do I reset it? Appendix D Top Ten Questions Page Radio and Television Interference FCC Compliance StatementIndustry Canada Statement Vcci Class B Statement European Community Mouse and Keyboard Information Battery Disposal InformationLaser Information Exposure to Radio Frequency Energy Informations Destinées aux Utilisateurs Canadiens Telephone Line ProblemsTelephone Consumer Protection Act Information You Need in Canada Information You Need in Australia Information You Need in the United KingdomInformationen fur Deutschland Informations pour la France Information You Need in New Zealand Page 101 Index Index 102 103 USB 104