chapter 10

SERVICE POLICIES

This chapter explains Checkmate Technology’s repair and product update policies and other pertinent customer information.

HOW TO GET HELP

If you are unable to get your MultiRam C Card to work properly after following the procedures in Chapter 3, please contact the Customer Service Department. We will try to solve your problem as quickly as possible.

Telephone Help

Before sending in your MultiRam C Card, you may want to call a Customer Service representative. Some problems may be solved without returning your card.

The telephone number and hours for technical assistance are:

Customer Service: (602) 966—5802

Hours: Mon. to Fri., 9am to 5pm (Mountain Standard Time)

If you need to cell us, please hove the following information available to save time:

1.Approximate date you mailed in your registration card.

2.Serial number of the Apple //c used (found on the bottom of the //c case).

3.Peripherals in use when the problem occurred.

4.Nature of the problem with the card.

If your card needs to be returned to the factory for repair, you will be issued a Return Merchandise Authorization number during your call. Write this number on the outside of the package that you will use to ship your card.

Telephone Policy

We want to be as helpful as possible with your questions and problems. We understand that the problem you are having is important, and we will provide technical assistance to try to answer it. We ask that you use our Customer Service telephone number for assistance. Support vs not available through the toll—free order desk telephone number; collect calls are not accepted by Customer Service.