SERVICE POLICIES

10.3

RAM INSTALLATION & REPLACEMENT POLICY

You may return your card to Checkmate Technology if you would prefer to have the factory install added RAM on your card. Installed RAM will be teated at the factory on your card before return to you.

The cost of factory installed RAM is $65.00 for a set of eight 64K DRAM and $120.00 for a set of eight 256K DRAM. Checkmate Technology will return your card postage prepaid. These prices are subject to change. Contact the Customer Service Department for current pricing.

Cbeckmate Technology warranties only that RAM on the MultiRam C Card that was installed at the factory or RAM from a Checkmate Technology RAM Kit that was installed later. Such RAM is replaced at no charge if a defect in the RAM occurs during the 5 year warranty period.

Cards returned to the factory with defective RAM that was not supplied by Checkmate Technology will be charged a $25.00 service fee in addition to an $8.00 charge for replacement of each defective 64K RAM chip and a $15.00 charge for replacement of each defective 256K RAM chip. The repaired board is returned to you C.0.D. you pay repair charges upon receipt of your board. Return shipping charges are included in the service fee. Face are subject to change. Contact the Customer Service Department fur current pricing.

REPLACING DAMAGED DISKETTES

All Checkmate Technology disks are warrantied for 90 days and will be replaced free of charge if a defect is discovered within the warranty period.

If you damage or wear—out a CHECKMATE TECHNOLOGY, INC. program disk after the 90 day warranty period and are a REGISTERED OWNER, we will replace your old program diskette for $15.00, return postage prepaid. Non—registered software owners will be required to pay $25.00. The additional ten dollars covers the costs of setting up a new owner registration.

Return the damaged or worn—out program diskette to the Customer Service Department, along with a note detailing the problem, and a replacement disk will be sent to you.

SOFTWARE UPDATES

Checkmate Technology may from time to time upgrade the standard features of the MultiRam disk and other related MultiRam software. Registered owners will be notified of updates through our newsletter or special mailings.

Send $5.00 to cover disk, shipping and handling costs, and an updated disk will be sent to you. You will not need to return the older software version.