Apple QuickTime Streaming Server Darwin Streaming Server Users Can’t See Live Streamed Media

Error code 415: The movie file is not hinted or has a compressed movie resource. You need to hint the movie again using the Pro version of QuickTime Player. Alternatively, you may be attempting to natively serve MP3 files on demand (that is, as an HTTP download). QTSS or DSS support of MP3 streams is intended for shoutcast/icecast-compatible live streams (such as those created by a streaming playlist) or live streams of other compatible MP3 live encoder broadcasters. If you wish to serve individual MP3 files on demand (not as live streams), simply host the files on a web server.

Error code 453: The server is too busy for users to view the stream. Users should try again later. You may want to increase the maximum number of connections in the General Settings pane of Streaming Server Admin.

Error code 454: The connection to the server was dropped. Users must start viewing the stream again. Check if the server is behind a firewall or the client is behind Network Address Translation (NAT) software. See “Streaming on Port 80” and “Firewalls and Networks With Address Translation” under Security.

Error code –5420:The server may not be running. Check the streaming server and restart it if necessary. Check if the server is behind a firewall or the client is behind Network Address Translation (NAT) software. See “Streaming on Port 80” and “Firewalls and Networks With Address Translation” under Security.

Users Can’t See Live Streamed Media

mMake sure you are broadcasting a signal from the audio or video equipment into the computer you’re using for broadcast and encoding.

mIf necessary, make sure the Session Description Protocol (SDP) file is located in the media folder you set up on your streaming server.

You’re Having Problems With Playlists

If you enable logging, you can use the log file to troubleshoot problems that occur during the broadcast.

Playlists with problems appear in the Available Playlists list with an alert icon next to the name. Click the icon to view any error or warning messages.

mIf the media in the playlist is not being broadcast, check Streaming Server Admin to make sure the streaming server is running. If the streaming server is running, make sure a process called PlaylistBroadcaster is running on the server computer. If it is running, stop the broadcast, delete the SDP file for the broadcast from the streaming server media directory, then restart the broadcast. A new SDP file is generated when you restart the broadcast.

mIf the media in the playlist is not being broadcast randomly, make sure the weighted random play mode is specified. You must stop and start the broadcast for the changes to take effect.

48 Chapter 2