Troubleshooting

The following are a list of difficulties you may experience when using the DVD-V888N. Attempt the most common solutions provided below before calling for customer service.

General Issues

Symptom

Possible solutions

No power

Verify that the power cord is firmly plugged into a working electrical outlet.

 

Verify that the DVD-V888N main power switch is turned on.

 

 

DVD-V888N does not

Aim the remote control directly at the front panel sensor.

respond to the remote

Remove any obstacles between the player and the remote control.

control

Install new batteries in the remote control.

 

 

 

Panel buttons do not

Verify that the DVD-V888N is not in initial Setup mode. Reset the player by

work

unplugging the AC cord from the electrical outlet.

Disc doesn’t play

Verify that the disc label is facing up. Clean the disc, if necessary.

properly, or at all

Try a different disc; the disc in question may be defective. Check for scratches

 

 

or warps.

DVD-V888N does not

The disc may not enable certain operations.

respond to some

Refer to the disc manual for its capabilities.

operating commands

 

during playback

 

 

 

Audio Issues

No sound or incomplete

Check audio connections and audio setup.

sound output

Verify that the TV and amplifier/receiver connections are secure, and that they

 

 

are powered on, and set to the correct audio format.

 

Press the Audio button to select other audio tracks. The disc or track may be

 

defective.

 

Verify that the Mute function of the DVD-V888N, TV or amplifier is not

 

active.

 

The following operations disable sound output: reverse play, pause, step, slow,

 

and search. This is normal.

No audio at digital

Verify that the digital connections are secure, and that the Settings menu shows

output

that digital output is set to ALL or PCM.

 

Verify that the audio format of the selected audio language matches your

 

amplifier/receiver capabilities.

 

Not applicable for MP3

 

 

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Apple V888N instruction manual Troubleshooting, General Issues, Audio Issues