18
Customer Care Center
1-800-898-1879
www.askousa.com
Troubleshooting guide
Troubleshooting Tip!Save time and money! Review the charts on the following pages first and you may not need to
call for service.
1. Problem: My dryer won’t start.
Question
• Is the dryer plugged in?
• Is the fuse blown, or is the
circuit breaker tripped?
What to Do
Confirm that the dryer’s plug is securely and completely pushed into the
laundry room’s power outlet.
Check your home’s or laundry room’s fuse box/circuit breaker box and
replace the fuse or reset the circuit breaker.
(IMPORTANT: electric dryers generally use two fuses or breakers.)
Question
H1
H2
H5
What to Do
Is displayed when humidity sensor is error. In this case, power off and restart.
Is displayed when temperature sensor is error. In this case, power off and
restart.
Heater temperature control problem. In this case, call servic center.
4. Problem: My Dryer Displayed An Error Code.
Question
• Is the fuse blown, or is the
circuit breaker tripped?
• Is the gas supply or service
blocked or off?
What to Do
If the fuse is blown or the circuit breaker tripped, the dryer might tumble but
not heat. Check your home’s or laundry room’s fuse box/circuit breaker box
and replace the fuse or reset the circuit breaker.
(IMPORTANT: electric dryers generally use two fuses or breakers.)
Confirm that the house gas shutoff and the dryer gas shutoff are both fully
open.
2. Problem: My Dryer Doesn’t Heat
Question
• Did you follow the
instructions on your fabric
softener product?
• Are you drying clean and
dirty clothes together?
• Were your clothes entirely
clean?
What to Do
Confirm and follow the instructions provided with your fabric softener product.
Make sure to use your dryer to dry only clean items, because dirty items can
soil clean clothes placed in the same load or later placed in the dryer drum.
Stains on dried clothes are actually stains that weren’t cleansed during the
washing process. Please review and confirm that you are following your
washing instructions and that the clothes are being completely cleaned.