AT&T 0II722050-917 installation manual PagePal Troubleshooting Suggestions

Table 2-3. PagePal Troubleshooting Suggestions (continued)

Problem	Troubleshooting Steps	Solution
Relay chatter when Tip and Ring	Verify that the Telephone	Change the Telephone Access
is connected to the PagePal.	Access Switch is in the proper	Switch to the appropriate
	position for the application.	position.
When using the PagePal in the	Verify that the Telephone	Change the Telephone Access
Page Port mode a busy tone is	Access Switch is in the proper	Switch to the DL position.
returned when attempting to	position for the application.
access the PagePal.
	Verify that Attendant Access is	Wait for the Attendant Access to
	not active.	de-activate.
The PagePal is not being accessed	Verify that the host telephone	Connect the ground.
in the Ground Start mode.	system’s ground is connected to
	Pin 1 of J2 on the PagePal or
	Pin 2 or the RJ-11 jack.
	Verify that the Telephone	Change the Telephone Access
	Access Switch is in the proper	Switch to the GS position.
	position for the application.
	Tip and Ring may be reversed	If reversed, swap Tip and Ring.
	(the Ring is always more
	negative than the Tip).
	Excessive loop length.	Must be less than 1200 ohms.
The PagePal answers a station	Verify that the Telephone	Change the Telephone Access
call, then immediately hangs up.	Access Switch is in the proper	Switch to the SA position.
	position for the application
	(SA not GS).
Dial tone or confirmation tone is	The Telephone Access Switch’s	Remove the Tip and Ring
sent to the speaker when the	position may have been	connection. Verify what mode of
PagePal has not been accessed.	changed while the Tip and Ring	operation is desired. Change
	was connected.	the Telephone Access Switch to
		the proper position. Re-install
		Tip and Ring.

2-14 Installation