The phrase “go off-hook” means that you must lift the handset, or press the Speaker button. The phrase “go on-hook” means that you must replace the handset on the handset cradle, or press the Speaker button.

For most of the procedures given in this document, you are instructed to go off-hook to access the feature. This is not always required, especially when you are cancelling or deactivating a feature using the softkeys or the feature buttons.

If your voice terminal is an Attendant Backup position, you will have “con- sole” permissions assigned to your voice terminal. This is done so you can do most of the tasks available from the standard attendant console.

You will hear the following call progress tones during normal operation:

Dial tone — a steady tone you hear when you first select an idle call appearance.

Ringback — the normal ringing tone you hear after you dial a

guest room or outside number.

Busy tone — a slow on-off-on-off tone you hear when the person you are calling is busy on their telephone.

Reorder tone — a fast on-off-on-off tone you hear when calling facilities are not available or out of order.

Confirmation tone — a three-burst tone you hear after success- fully using a feature access code.

Intercept tone — a high-to-low tone you hear when a call or fea- ture access code is not accepted.

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AT&T 8410 manual