AT&T E2728B, E1128B user manual My Caller ID

Appendix

Troubleshooting

• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

• Relocate your telephone base to a higher location. The phone will have better reception when not installed in a low area.

• If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply.)

The charge	• Clean the cordless handset and base charging contacts each month
	using a pencil eraser or cloth.
light is off.
	• Make sure the power and line cords are plugged in correctly and
	securely.
	• Unplug the unit’s electrical power. Wait for 15 seconds, then plug it
	back in. Allow up to one minute for the cordless handset and base to
	reset.
	• Your phone might be malfunctioning. Please refer to the Warranty
	section of this user’s manual for further instruction.
My Caller ID	• Caller ID is a subscription service. You must subscribe to this service
isn’t working.	from your local telephone company for this feature to work on your
	phone.
	• Your caller must be calling from an area that supports caller ID.
	• Both you and your caller’s telephone companies must use caller ID
	compatible equipment.
System does	• Make sure you subscribe to Caller ID with Call Waiting features ser-
not receive CID	vices provided by your local telephone company. Caller ID features
or System does	will work only if both you and the caller are in areas offering Caller ID
not display	service, and if both telephone companies use compatible equipment.
CID during Call
Waiting.

Common cure for electronic equipment.

If the unit does not seem to be responding normally, try putting the cordless handset in its base. If it does not seem to respond, do the following (in the order listed):

•Disconnect the power to the base.

•Disconnect the cordless handset battery, and spare battery, if appli- cable.

•Wait a few minutes.

•Connect power to the base.

•Re-install the battery pack, and place the cordless handset into the base.

•Wait for the cordless handset to re-establish its connection with the base. To be safe, allow up to one minute for this to take place.

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