AT&T E1128B, E2728B user manual Incomplete

Appendix

Troubleshooting

Incomplete	• If a caller leaves a very long message, part of it may be lost when the
messages.	system disconnects the call after 4 minutes.
	• If the caller pauses for more than 7 seconds, the system stops
	recording and disconnects the call.
	• If the system’s memory becomes full during a message, the system
	stops recording and disconnects the call.
	• If the the caller's voice is very soft, the system may stop recording
	and disconnects the call.
Difficulty hear-	• Press VOLUME ^to increase speaker volume.
ing messages.	• Remove any stickers that may have come on your telephone
	base and/or handset when you purchased it, they may be
	obstructing your messages when you play them.

System does not answer after correct number of rings.

•Make sure that the answering system is on (see page 28).

•If Toll Saver is activated, the number of rings changes to 2 when you have new messages waiting (see page 32).

•In some cases, the system may be affected by the ringing system used by the local telephone company.

•If the memory is full or the system is off, the system will answer after 10 rings.

“CL” flashes	• You need to reset the answering system clock (see page 29).
in message
window.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (see page 36).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be noise or interference on the phone line you are using. Press dial-pad buttons firmly.

System does	•	Make sure answering system is on (see page 28).
not record	•	Make sure Announcement Only is off (see page 31).
message.

Announcement message is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the base.

•Make sure there is no background noise (TV, music, etc.) while you are recording.

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