AT&T WF721 manual MicroCell Approved User List Wireless

Problem	Possible Solution
Can’t connect	•  Add the phone number associated with your
to my 3G	Wireless Home Phone base to your 3G MicroCell
MicroCell	Approved User List.
(Wireless	•  Power cycle your 3G MicroCell as well as your
Service	Wireless Home Phone base.
indicator is not	•  Make sure the Wireless Home Phone base is
flashing green)
	within range of the 3G MicroCell.
SIM card	•  The SIM card provided with your Wireless Home
doesn’t work	Phone base is intended for use only in your
in my mobile	specific Wireless Home Phone base and cannot
device	be used in a mobile handset.
Message	•  The Wireless Home Phone base does not
Waiting	support this functionality with your home phone
indicator on	equipment.
my home	•  The Wireless Home Phone base has a dedicated
phone	Message Waiting indicator light and will flash
equipment	when you have a new voice message. You will
doesn’t light	also hear an intermittent dial tone when you pick
	up your handset.

26 Troubleshooting

Problem	Possible Solution
I hear an	•  You will hear an intermittent dial tone when you
intermittent	have a new voicemail message waiting.
dial tone	•  Dial 1 from your home phone equipment
	connected to the Wireless Home Phone base to
	review your voice messages.
My phone	•  Make sure the back-up battery is installed in
doesn’t ring	your Wireless Home Phone base.
when a call	•  If you recently transferred your landline number,
comes in	you will continue to receive incoming calls
	on your previous service until the transfer is
	complete. To check transfer status, visit
	att.com/port.
	•  Make sure your Wireless Home Phone base is
	NOT connected to your in-home phone wiring.
	•  Make sure your home phone is powered on and
	connected to the Wireless Home Phone base.
	•  Your Wireless Home Phone base number may
	be set to Call Forward. Dial #21# to un-forward
	calls.

Troubleshooting 27