Troubleshooting
TROUBLESHOOTING
PROBLEM: KEYBOARD DOES NOT WORK
Possible Cause: USB connector not properly plugged all the way into USB port.
Solution: Make sure the keyboard’s USB connector is pushed all the way into the USB port on the computer, USB hub, or USB extension cord that you are using. Make sure your computer’s USB port is not physically damaged and that the connection with the keyboard connector is snug.
Possible Cause: Other problems with USB ports.
Solution: Make sure your USB port is enabled and properly configured by testing whether another USB device (such as a USB mouse) works on the port. Try plugging the keyboard connector into a different USB port. If you have other devices installed that conflict with the keyboard, you may need to check with your computer manufacturer or with the manufacturers of those devices how to change the settings of those devices.
OnBoard User’s Manual, Page 21
