Troubleshooting
PROBLEM: KEYBOARD WORKS INTERMITTENTLY ONLY OR DOES NOT WAKE UP THE COMPUTER FROM HIBERNATE OR STANDBY STATE
Possible Cause: Bad connection
Solution: Make sure the USB connector is plugged all the way into the USB port. Make sure the cable is not damaged.
Possible Cause: Your computer’s general and/or
Solution: Try changing the “Power Options” settings in your Control Panel to see whether that solves the problem. Depending on what operating system you have, you may also be able to change the “Power Management” settings in the Device Manager. Navigate to the Device Manager by going to Start Settings Control Panel System Hardware Device Manager (or simply right click on the My Computer icon on your desktop and select “Properties”, then go to Hardware Device Manager). Click on the “+” sign next to the word “Keyboards”. The directory tree will expand and you should see something called “HID Keyboard Device”. Right click on HID Keyboard Device and select “Properties”. Under “Power Management”, you should see a box you can select that says “Allow this device to bring the computer out of standby”.
OnBoard User’s Manual, Page 24
