Troubleshooting

Symptom

Possible Cause

Action

 

 

 

Erratic Behavior

Unit not receiving

Use a DC 5V power adapter if you are

 

enough power

not already using one. If you are

 

 

already using a power adapter, check

 

 

that it matches the system

 

 

specifications (DC 5V) and that it is

 

 

plugged in and functioning properly.

 

 

 

Keyboard and/or

Keyboard and/or

Press and hold port selection switches

Mouse not

Mouse need to be

1 & 2 for two seconds.

responding.

reset.

 

Unplug the cable(s) from the console

 

 

 

 

port(s), then plug it/them back in.

 

 

 

 

No connection to the

Check the cable from the switch to the

 

computer.

computer to make sure it is properly

 

 

connected.

 

 

 

 

KVM switch needs to

Power off all devices on the

 

be reset.

installation (see the second note at the

 

 

top of page 9); power off the KVM

 

 

switch; wait five seconds; then power

 

 

up.

 

 

 

The OSD doesn’t

Bootup focus

The port that the Sun Blade 2000 or

display on my Sun

problem.

Sun V880 resides on must be selected

Blade 2000 or Sun

 

when the computer is booted –

V880

 

otherwise the OSD doesn’t display it

 

 

when you invoke it with the hotkeys.

 

 

 

Cannot enter the

Port OS setting

The Dell DL380 needs to be set as a

BIOS setup program

problem.

Sun computer (see SET PORT OS,

with my Dell DL380.

 

page 31), in order to access the BIOS

 

 

setup program. Change the Port OS

 

 

and reboot.

 

 

Note: After you have finished with the

 

 

BIOS setup program, set the Port OS

 

 

back to its normal value.

 

 

 

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