KL9108 / KL9116 User Manual

Technical Support

Technical support is available both by email and online (with a browser over the web):

International

ŠFor online technical support – including troubleshooting, documentation, and software updates: http://eservice.aten.com

ŠFor telephone support, see Telephone Support, page iii

North America

Email Support

 

support@aten-usa.com

 

 

 

Online

Troubleshooting

http://www.aten-usa.com/support

Technical

Documentation

 

Support

Software Updates

 

 

 

 

Telephone Support

1-888-999-ATEN ext 4988

 

 

 

When you contact us, please have the following information ready beforehand:

ŠProduct model number, serial number, and date of purchase.

ŠYour computer configuration, including operating system, revision level, expansion cards, and software.

ŠAny error messages displayed at the time the error occurred.

ŠThe sequence of operations that led up to the error.

ŠAny other information you feel may be of help.

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