Customer Support
Frequently Asked Questions
How do I switch the on screen display (OSD) off?
Go to Menu, go to Display Setup, go to OSD Output, select Off. Remember to exit by using the menu select buttons to exit, otherwise your changes will not register. Or use a different video output on the rear panel (not marked “OSD”) either
How do I get the OSD to superimpose the video?
Go to Menu, go to Display Setup, go to Superimpose, select On. Remember to exit by using the menu select buttons to exit, otherwise your changes will not register.
How do I change the color of the OSD?
Go to Menu, go to Display Setup, go to OSD Style, select a number:
How do I route the balanced audio inputs to bypass the A/D converters?
Go to Menu, go to Source Setup, go to Audio, select bypass. The bypass function only works with the stereo balanced inputs (XLR connectors).
How do I see the video in the front panel LCD display?
Press Preview button on the front panel.
Why don’t the changes I make get memorized or stored?
To save any changes you make in the menu system, you must “back out” of the menu system by scrolling to the “Exit” selection at the bottom of the menu display. Pressing “Exit” on the front panel or the remote will cancel any and all changes you've made.
How do I assign an input signal to one of the front panel input selections?
Go to Menu, go to Source Setup, go to Source and select the input for audio and video with the jog wheel on the front panel or the left/right buttons on the remote.
When I press the “THX” button on the front panel (or other functions), nothing happens except for the words “future option” display at the bottom right of the screen.
You probably have an earlier version of the hardware/software. Contact ATI to purchase upgrades, if available.
How do I set the crossover frequency and what are your recommendations?
Go to Menu, go to Speaker Setup, got to Sub Freq, and select one of the following:
Why doesn’t the remote control power button turn on the ATP 8500?
First, check batteries. Second, make certain the rear panel power switch on the ATP 8500 is turned on. Third, you must push the “AVC” button on the top row of the remote. This sets the remote to address the ATP 8500. The other buttons on the top row are for controlling your other equipment (DVD player, CD players, etc.). Then press the “power” button on the remote.
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