Frequently asked questions
Preparing / dispensing problems
What if no drink is prepared although there are coffee capsules and water in the tank?
Take out the water tank and then insert it again.
What if no coffee is prepared although water is in the tank and coffee capsules are in the carousel?
A coffee capsule is jammed in the carousel.
^Open the appliance door.
^Pull the carousel tray out, lift out the capsule carousel and make sure all capsules can move easily.
^Insert the carousel in the tray and push it all the way in.
^Close the door.
What if no hot water or steam is dispensed from the steam valve?
^ Take out the water tank and then insert it again.
If still no or little water is dispensed the steam valve is clogged.
^ Open the appliance door.
^ Press the steam lever down and pull off the rubber sleeve.
^ Using the small end of the provided tool unscrew the top of the steam valve counterclockwise.
^ Clean the tip and screw it on again.
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