Frequently asked questions
Coffee results
What if the dispensed coffee has some ground coffee in it?
The capsule plate is soiled.
Clean the capsule plate.
What if the water flow stopped when programming the serving size?
–If the maximum water amount is reached, the water dispensing stops automatically. The maximum water amount is saved.
–There was not enough water in the tank. The dispensed water amount will not be saved.
–Refill the water tank and reset the serving size.
What if the preparing time and amount of coffee is very different?
Depending on coffee type the grinding level will differ between coarse and fine. Preparing time and amount will vary.
What if the espresso / coffee is not hot enough?
–Check if the capsule plate is clogged.
–Clean the capsule plate.
–Prewarm the cup.
What if water is in the waste unit?
This is residual water from the cleaning process. Pour water away.
What if "coffee water" is in the waste unit?
The capsule plate is not inserted all the way.
Take the capsule plate out and insert it again.
What if the coffee is too thin?
–Check the water amount saved in the memory per coffee.
–After 15,000 cups of coffee the perforator needs to be replaced.
–Adjust if necessary.
–See "Common coffee system care - Maintenance" after checking the coffee counter.
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