Authentication may be through the user name and password, the MAC address or the host name.

2The username and password apply to PPPoE and PPoA encapsulation only. Make sure that you have entered the correct Service Type, User Name and Password (be sure to use the correct casing).

A.7 Internet Access

I cannot access the Internet.

Steps

Corrective Action

1

Make sure the ADSL Router is turned on and connected to the

 

network.

2

If the DSL LED is off, refer to Section A.1.3.

3

Verify your WAN settings.

4

Make sure you entered the correct user name and password.

Internet connection disconnects.

Steps

Corrective Action

1

Check the schedule rules.

2

If you use PPPoA or PPPoE encapsulation, check the idle time-out

 

setting.

3

Contact your ISP.

A.8 Remote Management

I cannot remotely manage the ADSL Router from the LAN or WAN.

Steps

Corrective Action

1Refer to the Remote Management Limitations section in the Firmware and Configuration File Management chapter for scenarios when remote management may not be possible.

2Use the ADSL Router’s WAN IP address when configuring from the WAN.

Use the ADSL Router’s LAN IP address when configuring from the LAN.

3Refer to Section A.6 for instructions on checking your LAN

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