Atlantis Land A02-RAV211 Troubleshooting, Problems with the WAN Interface, Corrective Action

VoIP ROUTER ADSL

Chapter 4

Troubleshooting

If the VoIP ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save you time and effort but if the symptoms persist, then consult your service provider.

Problems with the WAN Interface

Problem		Corrective Action
Initialization of	the	Ensure that the cable is connected properly from the ADSL
		port to the wall jack. The ADSL LED on the front panel of
PVC connection failed.
		the ADSL Firewall Router should be on. Check with your
		VPI, VCI, type of encapsulation and type of multiplexing
		settings are the same as what you collected from your
		telephone company and ISP.
		Reboot the VoIP Router ADSL. If you still have problems,
		you may need to verify these variables with the telephone
		company and/or ISP.

Problems with the LAN Interface

Problem		Corrective Action
Can’t ping any	station	Check the Ethernet LEDs on the front panel. The LED should
		be on for a port that has a station connected. If it is off, check
on the LAN.
		the cables between your VoIP ADSL Router and the station.
		Make sure you have uninstalled any software firewall.
		Verify that the IP address and the subnet mask are consistent
		between the VoIP Router ADSL and the workstations.

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