Audio Authority Series 1500 OPERATOR CARD

12 Audio Authority® Series 1500 Installer’s Reference Guide

Audio Authority® Series 1500 Installer’s Reference Guide 13

OPERATOR CARD

Lane Key indicators are interpreted as follows:

RED (flashing rapidly) = Customer CALLING for service

GREEN = Customer in 2-WAY contact with your counter station

RED = Customer in 2-WAY contact with another counter station

GREEN (blinking slowly) = Customer placed on HOLD from your counter station

RED (blinking slowly) = Customer placed on HOLD from another counter station

GREEN (flashing rapidly) = Monitoring transaction on another counter station*

Operate Counter Station as follows:

• To CONTACT a customer calling..................Press the LANE key

• To place a customer on HOLD.......................Press the HOLD key (indicator blinks)

• To CONTACT a customer on hold.................Press the LANE key

• To END contact with customer......................Press the active LANE key

• To CANCEL hold and END contact..............Press the LANE key twice

• To TALK OVER a customer..........................Press and hold the active LANE key

• To adjust incoming volume............................Press VOLUME UP or VOLUME DOWN key

• To enter/exit PRIVACY (headset) mode........Press the PRIVACY key

• To activate remote relay.................................Press and hold HOLD key** (30 seconds max)

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If unit is equipped with video:

• To adjust outside camera................................Press CAMERA UP or CAMERA DOWN key

• To view yourself.............................................Press MIRROR key (30 second time-out)

• To view outgoing video program...................Hold MIRROR key 3 seconds (no lane selected)

• To pause lane camera scrolling ......................Press HOLD key (no lane selected)

• To view next lane camera...............................Press CAMERA UP key (no lane selected)

• To view previous lane camera........................Press CAMERA DOWN key (no lane selected)

Notes: 1) Speak naturally into the microphone at a distance of about two inches. 2) To operate keys,

simply touch with the pad of your finger. 3) Press and hold the SETUP key for one second to

adjust ringtone type and volume; then press PRIVACY to adjust headset microphone level.

* If your counter station is configured as the Supervisor, you may monitor a transaction by selecting

an active (RED) Lane key.

**Remote relay operation must be configured from the system Setup menu.

2048 Mercer Road, Lexington, Kentucky 40511-1071

Phone: 859-233-4599 • Fax: 859-233-4510

Customer Toll-Free USA & Canada: 800-322-8346

Website: http://www.audioauthority.com