8 Audio Authority® Series 1500 Installer’s Reference Guide
Audio Authority® Series 1500 Installer’s Reference Guide 9
Check the following locations for successful power-up and connectivity, indicated as follows:
• 1500 Counter Station: All LEDs become dark until keys are pressed
• 1509 Audio Hub: ashing green Power LED, rapidly ashing counter station and lane station LEDs
• 1510 Hub system card: ashing green LED, rapidly ashing counter station and lane station LEDs
• 1520 Lane Station: rapidly ashing Power LED
Check system operation by selecting each lane and speaking with an assistant at the customer position. Adjust Lane
Microphone and Speaker gains using the Model 1550 Field Setup LCD.
Troubleshooting Tips• Always test your Cat 5 cables with a cable tester – even pre-made cables
• Try connecting Counter Station directly to Lane Station to rule out faulty system components
• In case of unexpected performance, restore system defaults to rule out incorrect system parameters
Acoustical Coupling
• Increase separation of lane microphone and speaker
• Isolate lane microphone and speaker with sound-
damping barrier (i.e. foam rubber)
• Mount lane speaker and microphone on separate
surfaces or adjust their mounting angles
• Adjust inbound, outbound or open loop gain levels
The Deal Drawer Doesn’t Sound Right
• Fill hollow cavities in the deal drawer with foam
rubber sheets or blocks
• Do not rest Counter Station directly on top surface of
deal drawer
Repeating Pops in Audio
• Check Cat 5 cables - consistently use EIA 568A or
EIA 568B standard cable termination
No Inbound / Outbound Video or Poor Video
Quality
• Check Cat 5 cables - consistently use EIA 568A or
EIA 568B standard cable termination
• Eliminate long coaxial cable runs between cameras/
displays and Lane Station.
Lane Keys Don’t Respond
• Keys not assigned to Counter Station – reassign keys
or restore factory defaults in conguration menu
Counter Station LEDs Remain in ‘Burn in’ Pattern
• Check Cat 5 cable - consistently use EIA 568A or EIA
568B standard cable termination
• Ensure Counter Station is connected to the correct
hub port
Lane Microphone Doesn’t Work
• Ensure microphone is electret condenser type
• Check microphone polarity
Wind Noise
• Can often be eliminated by putting a small plug of
3M Scotchbrite™ in the microphone opening. The
Audio Authority lane microphone has a special foam
surround; for optimum results, use Audio Authority
microphones.
Common Issues