USE AND CARE 9
Filter Cartridges
FILTER CARTRIDGE LIFE
How often the cartridge needs to be replaced is determined by how much water you put through the system and how hard the cartridge has to work to clean the water you put through it. The more dissolved solids in your water (or the higher your TDS reading), the shorter the cartridge life. It
is essential to change the filters with a reading of “006” on the included TDS meter in order for the product to continue to perform as represented. The longevity of the filter may vary based on local water conditions. Under laboratory protocols, a single filter was rated for 22.5 gallons in the certification process. Store filters at or near room temperature.
REPLACEMENT FILTER CARTRIDGES
Replacement filter cartridges can be purchased in packs of 2, 4 or 8 from your local retailer. For replacement parts and pricing, call Customer Service toll free 24 hours a day, 7 days a week at
TROUBLE SHOOTING
My ZeroWater®Filter Bottle is brand new but the water doesn’t read “000”? First, check the reading directly in the lower chamber. If the water in the lower chamber does NOT read “000”, either the lower chamber is not clean, or the filters are not functioning properly. Try cleaning the lower chamber and check to see that filters are installed properly. If the water in the lower chamber DOES read “000”, your Filter Bottle is functioning properly and the problem is an unclean cooler reservoir or spigot. Try cleaning the cooler reservoir and spigot again.
The TDS Meter does not turn on. Remember that you should not dip the meter too far into the water as it will short circuit. If you have used the meter according to instructions, try replacing the batteries.
My filter emits a strong odor.
Test the water that has run through the filter. Most likely it will read higher than “006”, which indicates it’s time to replace your filter.
The lower chamber fills slowly.
It takes time to give you high quality water. We regulate the flow to ensure the water has enough time to pass through each filtering stage and be cleaned thoroughly.
My cooler is leaking from the lower chamber divider rim.
Be sure the lower chamber divider rim is placed with the correct side up and is seated tightly to ensure the best seal possible. Do not over fill upper chamber beyond the capacity of the lower chamber. The upper chamber is not designed to be a
Questions or Problems?
Please call our Customer Service Hotline
