Avaya 16-300043 Testing Your Phone, Basic Troubleshooting Chart, Testing the Telephones LEDs

Telephone Management and Troubleshooting

Testing Your Phone

The Test feature lets you verify that your telephone's LEDs are operating properly.

Testing the Telephone's LEDs

To test the telephone’s LEDs:

1. With the telephone idle (on-hook), press and release the Hold ( ) button, then dial this

sequence: 8 3 7 8 #.

The phone immediately begins the self-test. All LEDs (lights) flash on, then off continuously (for 500 milliseconds each) to indicate the self-test was successful. If the self-test fails, the LEDs flutter on and off for a shorter period of time (50 milliseconds each).

2. Press # (the pound button) to end the test procedure.

If the LEDs are not illuminated and flashing and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution

Phone does not activate after connecting it the first time

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP Address and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 8-10 minutes to your System Administrator.

Phone does not activate	Allow a few minutes for re-initialization after
after a power interruption	unplugging, powering down the phone, server
	problems or other power interruption causes.
	If both Message indicator LEDs are flashing, the
	telephone is not registered. Follow the procedure for
	Registering the Phone on page 17.
	1 of 2

24 4601 IP Telephone User Guide