Avaya 5620SW + EU24 manual

IP Office (R3.0)

5620SW + EU24 User’s Guide

40DHB0002USEP – Issue 1 (13th January 2005)

Contents

Main Page Page Page Management and Troubleshooting................................................................... 62 The 5620 IP Telephone Overview of the 5620 Page Call Appearance Keys System Features Call Appearance/Function Key Icons Basic Call Handling Features Answer Incoming Calls Make a Call Clearing a Call Headset Working Speakerphone Mute Hold Speed Dial Redial Transfer Conference Speed Dials Overview of Speed Dials Using Speed Dials Dialing a Speed Dial Adding a Speed Dial from the Call Log Editing a Speed Dial Deleting a Speed Dial Adding a New Speed Dial Page Using the Call Log Overview of the Call Log Using the Call Logs To Access the Call Logs To Display an Individual Log Entry To Make a Call from an Individual Log entry To Turn a Log Entry into a Speed Dial To Delete an Individual Log Entry To Delete All Entries from a Log To Exit the Call Logs Changing the 5620 Options Telephone Options Overview This option must only be used by the System Administrator. This option must only be used by the System Administrator. Application Options Redial Phone Screen on Answer Phone Screen on Calling Display Call Timers Message Display Rate Visual Alerting Personal Ringing View IP Settings IP Address Settings Quality of Service (QoS) Information Phone Interface Adjusting the Display Contrast Logging off the 5620 IP Telephone Backup/Restore Options Changing Feature Key Labels Language Selection Function Keys Overview of Function Keys Function Key Programming Shorthand Programming Mode Longhand Programming Function Key Features Dial (#) Group (#) User (#) Absnt - Set Absent Text Acct - Account Code Entry (!) AD - Abbreviated Dial (!) Admin - Self-Administer (!) Apear - Appearance AutCB - Automatic Callback (!) Busy - Busy BusyH - Busy On Held CFrwd - Call Forwarding All (!) ClrCW - Clear CW CnfRV - Conference Meet Me Conf+ - Conference Add CPark - Call Park (!) CPkUp - Call Pickup (!) CWOff - Call Waiting Off CWOn - Call Waiting On CWSus - Call Waiting Suspend DCW - Dial CW Dir - Directory (!) Dirct - Dial Direct DNDOn - Do Not Disturb On DNDOf - Do Not Disturb Off DNDX+ - Do Not Disturb Exception Add DNDX- - Do Not Disturb Exception Delete DPkUp - Directed Call Pickup (!) Drop - Drop (!) DTone - Secondary Dial Tone Emrgy - Dial Emergency Flash - Flash Hook (#) FolTo - Follow Me To FwBNo - Forward On Busy Number FwBOn - Forward On Busy On FwBOf - Forward On Busy Off FwdH+ - Forward Hunt Group Calls On FwdH- - Forward Hunt Group Calls Off FwdNo - Forward Number FwdOf - Cancel All Forwarding FwNOn - Forward On No Answer On FwNOf - Forward On No Answer Off FwUOn - Forward Unconditional On FwUOf - Forward Unconditional Off GrpPg - Group Paging (!) HdSet - Headset Toggle (!) Here- - Follow Me Here Cancel Here+ - Follow Me Here HfAns - Internal Auto-Answer (!) HGEna - Hunt Group Enable HGDis - Hunt Group Disable HGNS+ - Set Hunt Group Night Service (!) HGNS- - Clear Hunt Group Night Service HGOS+ - Set Hunt Group Out of Service HGOS- - Clear Hunt Group Out of Service Hold - Hold Call HoldCW - Hold Call Waiting IAuto - Automatic Intercom ICSeq - Set Inside Call Sequence IDial - Dial Intercom Inclu - Dial Inclusion Intru - Call Intrude Listn - Call Listen Login - Extn Login Logof - Extn Logout Music - Hold Music NATim - Set No Answer Time OCSeq - Set Outside Call Sequence Page - Page Park - Park (#) Park - Call Park to Other Extension (!) PCall - Priority Call PhyEx - Dial Physical Extension by Number PickA - Call Pickup Any PickG - Call Pickup Group PickM - Call Pickup Members Prog - Abbreviated Dial Program (!) Quota - Clear Quota Queue - Call Queue RBak+ - Ringback When Free RBak - Cancel Ringback When Free RBSeq - Set Ringback Sequence Recor - Call Record Relay - Relay Pulse Rely+ - Relay On Rely- - Relay Off Resum - Resume Call Rtriv - Retrieve Call Ride - Ride Call RngOf - Ringer Off (!) SAC - Send All Calls (!) Spres - AD Suppress (!) Steal - Call Steal SusCW - Suspend CW Suspe - Suspend Call Timer - Timer (!) TmDay - Time of Day (!) Toggl - Toggle Calls VMRB- - Voicemail Ringback Off VMRB+ - Voicemail Ringback On VMCol - Voicemail Collect VMOff - Voicemail Off VMOn - Voicemail On WUTim - Set Wrap Up Time System Features Introduction Making Calls Answering Calls Call Waiting Call Forwarding Diverting Calls Do Not Disturb Voicemail Default Feature Codes Web Browsing Overview of Web Browsing Accessing External WAP Websites Web Navigation Controls Entering Data Management and Troubleshooting Overview Testing your phone Testing the Telephone's Lights and Display Troubleshooting Chart Page Resetting the IP Telephone Resetting Your Phone Power Cycling Your Phone EU24 Expansion Module EU24 Overview Connection Using the EU24 Expansion Module Viewing the Alternate Display Selecting a Call Appearance/Feature Button Understanding Call Appearance/Feature Button Status Icons