Chapter 4 Troubleshooting

When the signal runs through a VCR, there is no picture on the TV.

1.Check your TV/VCR input channel setting.

2.If your TV and VCR are connected to an AV Amplifier, please check the input/output selection.

I have set up AVerKey500 Pro and checked all the connections as specified in the manual, but I can only get a picture on the VGA monitor, not on the TV screen.

AVerKey500 Pro is in "Ready" mode once power is connected. You need to switch AVerKey500 Pro "ON", either from the Remote Control or Touch-Button Panel Control to display both VGA and VIDEO.

While using the remote control or wired mouse, the PC does not respond. (The mouse cursor does not appear on-screen; the mouse cursor won't move.)

1.Make sure that power is connected. Check and see if the READY LED on the AVerKey500 Pro front panel is on.

2.Check if the RS-232 cable is securely connected to the AVerKey500 Pro "PC/ADB" port.

3.Make sure that the mouse driver has been invoked successfully.

4.If you are using a wired mouse, AVerKey500 Pro can support the standard (two-button) MS mouse.

5.If you're using the remote control unit, make sure that the batteries have enough power.

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