Avocent 1160ES, 140ES, 180ES, 2160ES, 280ES, 4160ES Appendix C: Technical Support

Appendices 49

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:

1.Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the on-line service request.

3.Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at http://www.avocent.com/support and click on Getting Support for current phone support hours.

Contents

Page INSTRUCTIONS DANGEROUS VOLTAGE POWER ON POWER OFF PROTECTIVE GROUNDING TERMINAL Page USA Notification Canadian Notification Japanese Notification Agency Approvals Table of Contents Page 1Product Overview Page Chapter 1: Product Overview OutLook ES Features and Benefits OSCAR graphic user interface Multiplatform support Security FLASH upgradable Built-inscanning capabilities Cascading expansion Safety Precautions Rack mount safety considerations 2Installation Page Chapter 2: Installation Getting Started Supplied with the OutLook Optional items Rack Mounting your OutLook ES Unit To install the switch mounting bracket: Installing a 4- or 8-PortSwitch To install a 4- or 8-portswitch: Installing a 16-PortSwitch To install a 16-portswitch: Installing a Multiple Switch System To add a secondary switch to an OutLook switch system: Page Powering up the OutLook Switch System To power up the OutLook switch system: Checking the OutLook switch system startup behavior Default Port Number Displayed in Status Flag 3Basic Operations Page Chapter 3: Basic Operations Viewing and Selecting Ports and Servers To access the Main dialog box: Viewing the Status of your Switch System OSCAR Status Symbols Selecting Servers To select servers: To select the previous server: To disengage from a server: Soft Switching OSCAR Navigation Basics Setting up OSCAR To access the Setup dialog box: Assigning Server Names To access the Names dialog box: To assign names to servers: To list servers alphabetically by name: Changing the Display Behavior To access the Menu dialog box: To choose the display order of servers in the Main dialog box: To set a Delay Time for OSCAR: To set the switch mode: Setting up a Scan Pattern To access the Scan dialog box: To scan all servers in the system: To remove a server from the scan list: To set up a custom scan pattern: To start the scan mode: To cancel scan mode: Controlling the Status Flag Status Flag Examples To access the Flag dialog box: To determine how the status flag is displayed: Setting User Console Security To access the Security dialog box: To set or change the password: To password protect your user station: To log in to your user station: To remove password protection from your user station: To enable the screen saver mode with no password protection: To exit the screen saver mode: Broadcasting to Servers To access the Broadcast dialog box: To broadcast to selected servers: To turn broadcasting on or off: Using Snapshot How Snapshot works with power outages: To save keyboard and mouse settings: Resetting your Keyboard and Mouse To reset the mouse and keyboard values: Displaying Version Information To display version information: Sending the Print Screen Keystroke Page 4Advanced Operations Page Chapter 4: Advanced Operations Assigning Device Types To access the Devices dialog box: To assign a device type: Accessing OSCAR at a Secondary Switch To open OSCAR at a secondary switch: Scan Behavior with a Multiuser Cascaded System Scan Mode Behavior Scan Behavior Examples Full Connection Watch Connection Broadcasting to Cascaded Configurations To set up servers attached to secondary switches: To set up servers attached to primary switches: To turn off broadcast mode for a cascaded configuration: Page Appendices Page Appendices Appendix A: FLASH Upgrades OutLook Firmware Upgrade Instructions To update your firmware, you need the following items: To update firmware: Appendix B: Technical Specifications Appendix C: Technical Support Appendix D: Connecting the 280ES DC Switch To connect the wires Appendix E: Troubleshooting KEYBOARD Console keyboard is not working or cannot start OSCAR Keyboard worked, but then stopped working with one server Keyboard never worked on one server Keyboard signal never worked on all servers or stopped working with one server STATUS SYMBOLS No orshows next to server number or name shows next to cascaded port shows next to server number or name when is expected shows next to primary server when is expected FIRMWARE UPDATES Firmware does not download Download timed out Page Page LIMITED WARRANTY Ship prepaid to: Avocent Corporation 4991 Corporate Drive Huntsville, AL 35805 U.S.A

Avocent Appendix C: Technical Support

Models: 1160ES 140ES 180ES 2160ES 280ES 4160ES

Appendix C: Technical Support