Appendices 51

Appendix E: Troubleshooting

VIDEONo OSCAR or video at server

Check for loose video cable connection or bad video cable.

Confirm Devices, Names and Flag settings.

Reset settings to default in these dialog boxes.

No OSCAR at primary switch

On the front panel of the switch, confirm that the LED lights (if applicable).

Reconnect the power cord to the switch.

Replace the power cord.

Check AC outlet for power.

Check that the monitor is turned on.

Check the control for brightness on the monitor.

Replace the monitor.

MOUSEMouse error on start up

Check for loose mouse cable connection.

Check for PS/2 keyboard and mouse cable cross-connections.1

Replace the mouse cable.

Check the Internet for the latest firmware version of the mouse.

If a mouse is connected to the serial port on the server, install the Serial-to-PS/2 mouse adaptor (Avocent part number ELC-11KM).

Mouse displays erratic behavior or pointer is frozen on display

Reset the mouse in OSCAR:2 Main - Commands, then type Alt+R.

Reset the mouse by pressing the Reset button on the back panel of the switch.2

Check the Internet for the latest firmware version of the mouse.

1 Some servers require restarting when the keyboard cable is disconnected from the server. For this reason, perform these tests when the server can be restarted.

2 Must have performed Snapshot in order for the reset function to work properly.