AXIS 221 - Troubleshooting 39
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.
1.Unix/Linux - From the command line, type the following: arp
Windows - From a command/DOS prompt, type the following: arp
ping
2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis221.bin. Then click the Load button to restart the upgrade process.
4.After the upgrade has completed
5.Reinstall the camera starting.
If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/
Axis Support
If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.
The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.
