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AXIS 221 - Troubleshooting
Wrong multicast address. Check with your network administrator what addresses are allowed.
Minimum client requirements not ful-
filled. Check the client computer specifications, see the Installation Guide.
Wrong network interface on client. Check that correct network interface is selected in the AMC control panel applet (net-
work tab).
AXIS provided MPEG-4 decoder is not
used. In the AMC control panel applet, select the MPEG-4 tab and press the button Set to
default MPEG-4 decoder.
Firewall protection. Check the Internet firewall with your system administrator.
Only accessible by local clients. Check if your router supports multicast or if you need to configure the settings of the
routers between the client and the server. It might be necessary to increase the TTL (time
to live, see Network - RTP (multicast), on page 34.
The test image does not display as expected.
Image settings. Not all settings have an effect on the test image. For more information, see the help on
Image Settings.
Poor rendering of MPEG-4 images
Wrong color depth enabled in client. Check that 16 or 32-bit color depth is chosen in the client.
Blurry text overlay image or other prob-
lem with rendering. Advanced Video Rendering may need to be enabled. Change this setting on the AMC con-
trol panel applet, MPEG-4 tab.
Graphics card driver. Check that the driver used is the latest available.
Color saturation is different in MPEG-4
and Motion JPEG. Modify the settings for your graphics adapter. Please see the adapter's documentation for
more information.
The Power indicator is not constantly lit
Faulty power supply. Check that you are using an AXIS PS-K power supply.
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure. Contact your Axis dealer.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged.
See the Emergency Recovery Procedure above.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)To enable the updating of video images in Microsoft Internet Explorer, set your browser
to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is
installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited. Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for
more information.
Video/Image problems, general
Image too dark or too light. Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads. This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Slow image update. Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,
etc, will reduce the performance of the camera.
Poor performance. Poor performance may be caused by e.g. heavy network traffic, multiple users accessing
the unit, low performance clients, use of features such as Motion Detection, Event han-
dling, Image rotation other than 180 degrees.
Image gradually gets darker or lighter. When using the camera in locations lit by fluorescent lighting, check in the advanced
image settings that the Exposure control is set to Flicker-free.
Color saturation discrepancy between
Motion JPEG and MPEG-4. Modify the settings on your graphics card.