AXIS Q1614 Network Camera
Troubleshooting
Problems with streaming H.264
Problems with AXIS Media Control (Internet Explorer only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the | Check that the relevant H.264 connection methods and correct interface are enabled in the AMC |
client | Control Panel (streaming tab). See AXIS Media Control (AMC) on page 16. |
| In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder. |
| Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced. |
Multicast H.264 only | Check if your router supports multicasting, or if the router settings between the client and the |
accessible by local clients | product need to be configured. The TTL (Time To Live) value may need to be increased. |
No multicast H.264 | Check with your network administrator that the multicast addresses used by the Axis product |
displayed in the client | are valid for your network. |
| Check with your network administrator to see if there is a firewall preventing viewing. |
Installation of additional | Configure the Axis product to use a Java applet for updating video images in your browser. Go to |
ActiveX component | Setup > Live View Config and select Java applet under Default viewer. |
restricted or prohibited |
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Poor rendering of H.264 | Ensure that your graphics card is using the latest driver. The latest drivers can usually be |
images | downloaded from the manufacturer’s website. |
Color saturation is different | Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more |
in H.264 and Motion JPEG | information. |
Lower frame rate than | See Performance Considerations on page 68. |
expected | Reduce the number of applications running on the client computer. |
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| Limit the number of simultaneous viewers. |
| Check with the network administrator that there is enough bandwidth available. |
| Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only |
| key frames. |
| Lower the image resolution. |
| Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate |
| will lower the maximum resolution. SeeCapture Mode on page 22. |
| The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis |
| product. See Technical Specifications on page 64. |
Status and Network indicator LEDs are flashing red rapidly | |
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Hardware failure | Contact your Axis reseller. |
Video and image problems, general | |
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Image unsatisfactory | Check the video stream and camera settings under Setup > Video & Audio > Video Stream and |
| Setup > Video & Audio > Camera Settings. |
Motion Detection triggers unexpectedly | |
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Changes in luminance | Motion detection is based on changes in luminance in the image. This means that if there are |
| sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity |
| setting to avoid problems with luminance. |
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