AXIS Q6000-E PTZ Network Camera
Troubleshooting
The IP address is being used by another device
Possible IP address conflict with another device on the same subnet.
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):
•If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.
•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
The IP address has been changed by DHCP
Certificate error when using IEEE 802.1X
PTZ Network Camera Connection Failed
PTZ Network Camera Authorization Error
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 54.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 43.
Under System Options > PTZ Network Camera > Connection, check the following:
•That the user logged onto the PTZ network camera has PTZ controls enabled
•That the IP address and Ports are correct
Make sure that the password for the user logged onto the PTZ network camera has not been changed.
The product is accessible locally but not externally
Router configuration | To configure your router to allow incoming data traffic to the Axis product, enable the |
| feature which will attempt to automatically configure the router to allow access to the Axis |
| product, see NAT traversal (port mapping) for IPv4 on page 48. The router must support UPnPTM. |
Firewall protection | Check the Internet firewall with your network administrator. |
Default routers required | Check if you need to configure the router settings from System Options > Network > TCP/IP > |
| Basic. |
Problems with streaming H.264
Problems with AXIS Media Control (Internet Explorer only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
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