Axis Communications P3915-R user manual Symptoms, Possible Causes and Remedial Actions

Models: P3915-R

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AXIS P3915–R Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 44.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 51.

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 46. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

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Axis Communications P3915-R user manual Symptoms, Possible Causes and Remedial Actions

P3915-R specifications

The Axis Communications P3915-R is a robust and versatile network camera designed specifically for demanding surveillance environments. This camera model is part of the Axis P39 series, which is renowned for its exceptional durability and performance in various conditions. Engineered for outdoor use, the P3915-R is particularly suitable for locations that require reliable, high-quality video monitoring, such as transportation hubs, airports, and public areas.

One of the standout features of the P3915-R is its IP66 and IK10 ratings, which make it resistant to both water and vandalism. This rugged construction ensures the camera can withstand harsh weather conditions, including rain and extreme temperatures, while also being capable of enduring impacts from potential vandalism. The built-in heater and fan further enhance its performance in varying outdoor temperatures, enabling the camera to operate effectively in both hot and cold climates.

In terms of video quality, the P3915-R supports 1080p resolution at up to 30 frames per second, ensuring clear and detailed images even in low-light situations. The camera is equipped with advanced imaging technologies, including Wide Dynamic Range (WDR) Forensic Capture, which improves visibility in scenes with varying lighting conditions. This feature is vital for capturing critical details in high-contrast environments.

Another technological enhancement is Axis’ Zipstream technology, which optimizes bandwidth and storage usage without compromising image quality. By significantly compressing video data while retaining the essential details for forensic purposes, Zipstream aids in efficient storage management and reduces costs associated with data transmission.

The P3915-R also supports various video analytics capabilities, including motion detection and automatic tracking, which can be customized to meet specific security needs. With two-way audio support, the camera allows for interactive communication, making it a versatile tool for real-time monitoring and response.

Flexible installation options are another significant characteristic of the P3915-R. Its robust design allows for easy mounting on walls or ceilings, and given its compact size, it can fit into tight spaces seamlessly. Overall, the Axis Communications P3915-R combines advanced imaging, robust durability, efficient data management, and flexible installation options, making it a preferred choice for security professionals seeking reliable surveillance solutions in demanding environments.