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8690
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130 pages, 1.55 Mb
Part No. 550.8116
Issue 8.2 November 2004
A661/9227A
Contents
Main
Page
N
Page
iii
Table of Contents
CONTENTS PAGE
FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE
iv
CONTENTS PAGE
Finding Your Way
2
W
ABOUT THIS GUIDE
ABOUT YOUR ENDPOINT
4
Ports and Connectors
Optional USB Devices
Message Indicator Lamp
Reset Button
6
Power Requirements
Software Compatibility
TELEPHONE INTERFACE
OTHER FEATURES
OUTGOING DIRECTORY DND
25698 SALLY USER 10:15 THUR SEP 4
8
Feature Buttons
Display and Menu
10
Unified Communicator Elements
System Tray Icon
Navigation Buttons
Interface Skins
12
ABOUT THE OPERATING SYSTEM
Input Panel
System Memory and Storage
14
System Registry
Operating System Help
A BOUT VOICE M
16
WHAT YOU SEE AND HEAR
G UIDELINES FOR U SING THE M ODEL 8690 E
18
ENDPOINT BASICS
Adjusting Your Endpoints Viewing Angle
Displaying Information on Your Endpoint
Date, Time, Name, and Extension Number
Outside Partys Name/Number
Using the Speakers and Microphone
Mute Button
Group Listen Using the Speaker
20
Using the Message Button
Leaving Messages
21
Retrieving Messages
Using a Headset
22
VOICE MAIL BASICS
Initializing Your Mailbox
Recording Your Personal Greetings
24
Recording Your Voice Mail Directory Name
Accessing Your Mailbox
Page
Getting Started
28
CALIBRATING THE SCREEN
SETTING BACKLIGHT OPTIONS
30
CONFIGURING VLAN PORTS
31
USING THE SYSTEM TRAY MENU
Setting Options
Session Tab
32
Appearances Tab
Behavior Tab
33
Advanced Tab
34
About Tab
Adding a .NET Passport
Using Advanced Options
36
Auto Upgrade and Pending Upgrades
37
Station Password
Default Configuration
Using Help
38
INSTALLING SOFTWARE UPGRADES
39
40
MAKING AND RECEIVING CALLS
Intercom Calls
41
Placing Intercom Calls
42
Receiving Intercom Calls
43
Outside Calls
Placing Outside Calls
44
Receiving Outside Calls
Emergency Calls
Call Waiting
PLACING CALLS ON HOLD
46
PLACING CONFERENCE CALLS
TRANSFERRING CALLS
To Another Extension
To Voice Mail
To an Outside Number
48
USING REVERSE TRANSFER
FORWARDING CALLS
Manual Call Forwarding
50
System Forwarding
Redirect Call
51
REDIALING A NUMBER
USING VOICE MAIL MESSAGES
Listening to Messages
52
Undeleting Messages
54
Sending Messages
Canceling Unheard Messages
56
USING DO-NOT-DISTURB MODE
57
Page
Moving On
60
SETTING PREFERENCES
Endpoint Configuration
Changing Volume Levels
61
Selecting a Ring Tone
Enabling Background Music
62
Enabling Automatic Call Answer
Voice Mail Options
Changing Your Mailbox Password
63
Changing the Voice Mail Message Envelope
64
Changing the Call Screening Transfer Method
Programming a Fax Destination
65
Changing the Message Search Order
Programming Remote Messaging
66
67
SPEED DIALING
Station Speed Dial
Programming Station Speed-Dial Numbers
68
Dialing Station Speed-Dial Numbers
System Speed Dial
USING RECORD-A-CALL
70
P
Enabling Paging
Making Pages
PERFORMING A HOOKFLASH DURING A CALL
USING ACCOUNT CODES
72
SCREENING CALLS
USING THE DIRECTORIES
Telephone Directory
73
74
Voice Mail Directory
PROGRAMMING REMOTE FEATURE ACCESS
Remote Access Password
76
Remote Feature Access
REQUESTING AGENT HELP
78
WORKING IN HUNT GROUPS
Hunt Group Calls Enabled/Disabled
ACD Hunt Groups
Distributing Calls
79
Logging In and Out of ACD Hunt Groups
80
Ending an ACD Hunt Group Call
Using UC
82
LOGGING ON AND OFF OF UC
USING UC VIEWS
Placing a Call
Changing Web Client Options
84
UNIFIED COMMUNICATOR VIEW
Changing Your Status
Creating a Temporary Status
Performing a Search
86
Page
88
Redialing a Number
Running Feature Code Favorites
Working With the Speed-Dial List
90
MESSAGES VIEW
CALL LIST VIEW
92
Page
94
CALL LOG VIEW
Call Log Main Screen
96
Page
98
Call Details Dialog Box
ADDRESS BOOK VIEW
Sorting Address Book Contacts
100
Filtering Address Book Contacts
Page
102
Adding a Linked Contact
104
Page
106
CALL ROUTING VIEW
Receiving New Message Alerts
Receiving Status Change Alerts
Receiving Incoming Call Alerts
Page
Learning More
110
WHAT THE ADMINISTRATORS CAN DO FOR YOU
F REQUENTLY ASKED Q UESTIONS (FAQ
112
Page
114
DEFAULT FEATURE CODES
EXTENSION NUMBERS GENERAL FEATURE CODES
GENERAL FEATURE CODES (CONTINUED)
Page
Index
A
B
C
118
D
E
F
G
H
I
J
M
N
O
P
Q
R
S
122
T
U
V
W
Z
VOICE MAIL FLOWCHART
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