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Axxess® Model 8690 User Guide – ITP Mode
Index.NET Passport 35
A
Abbreviations 9
About Tab 34
About This Guide 2
About Your Endpoint 3
Accessing Address Book Contact Information 104
Accessing Your Endpoint 76
Account Codes 71
Account Icons 86
ACD Agent Wrap-Up Period 80
ACD Hunt Groups 78
ActiveSync 4
Adding a Linked Contact 103
Adding Parties to a Conference 46
Adding Simple Contacts 102
Address Book
accessing and editing 105
contact information 105
view 99
Address Book View 99, 105
Adjusting Your Endpoint’s Viewing Angle 18, 40
Administrator
network 110
system 110
voice mail 110
Administrators 110
Advanced Options 35
Agent Help 77
Agent IDs 78
Alternate Greeting 23
Answering Calls 44
Appearance Tab 32
Automatic Call Answer 62
Automatic System Forwarding 50
Available status 84
B
Background Music 61
Behavior Tab 32
Buttons
dialpad 7
feature 7, 11
menu 7
message 20
mute 46
navigation 7
special 8
C
Calibrating the Screen 28
Call Control Buttons 92
Call Details Dialog Box 98
Call List View 91
Call Log
main screen 95
view 95
Call Routing View 106
Call State 91
Call Waiting 44
Callbacks 41
Caller ID 91
Caller ID, Positive 91
Calls
answering 44
ending ACD 80
making 23, 41, 43
making conference 46
placing a non-handsfree 41
placing on hold 45
receiving 23, 42, 44
receiving non-handsfree 42
returning to held caller 45
waiting for called endpoint 41
Camp On 41
Canceling
call forward request 49
callback requests 41
DND 57
messages 20
queue requests 43
Record-A-Call 69
unheard messages 55