Axxess Interface 8690 A BOUT VOICE M

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Axxess® Model 8690 User Guide – ITP Mode

FINDING YOUR WAY

ABOUT VOICE MAIL

Voice mail is an application that is part of the Inter-Tel Voice Processor. With the

voice mail application, you and other callers can send and receive recorded messages

from any digital endpoint, multi-protocol endpoint, or other device on the telephone

system. To use voice mail, each user is assigned a voice mailbox, which usually corre-

sponds to a valid extension number. You can, however, have an “unassociated” mail-

box that does not correspond to an extension. Unassociated mailboxes are typically

used for agents or other personnel who don’t have a permanent office.

With your voice mailbox, you can use personal or system greetings to let callers know

if you are out of town, on a call, etc. (see page51). If a caller reaches your voice mail-

box, they can leave a message, hang up, or access the attendant.

In addition, the voice mail administrator can program the name for “group lists” of

mailboxes. With these lists, you can send a message to a group of people by entering

one number instead of everyone’s individual mailbox number.

NOTE: You cannot cancel unheard (unretrieved) messages that are sent using group

lists (see page55 ).

Contents

Main Page N Page iii Table of Contents CONTENTS PAGE FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 Ports and Connectors Optional USB Devices Message Indicator Lamp Reset Button 6 Power Requirements Software Compatibility TELEPHONE INTERFACE OTHER FEATURES OUTGOING DIRECTORY DND 25698 SALLY USER 10:15 THUR SEP 4 8 Feature Buttons Display and Menu 10 Unified Communicator Elements System Tray Icon Navigation Buttons Interface Skins 12 ABOUT THE OPERATING SYSTEM Input Panel System Memory and Storage 14 System Registry Operating System Help A BOUT VOICE M 16 WHAT YOU SEE AND HEAR G UIDELINES FOR U SING THE M ODEL 8690 E 18 ENDPOINT BASICS Adjusting Your Endpoints Viewing Angle Displaying Information on Your Endpoint Date, Time, Name, and Extension Number Outside Partys Name/Number Using the Speakers and Microphone Mute Button Group Listen Using the Speaker 20 Using the Message Button Leaving Messages 21 Retrieving Messages Using a Headset 22 VOICE MAIL BASICS Initializing Your Mailbox Recording Your Personal Greetings 24 Recording Your Voice Mail Directory Name Accessing Your Mailbox Page Getting Started 28 CALIBRATING THE SCREEN SETTING BACKLIGHT OPTIONS 30 CONFIGURING VLAN PORTS 31 USING THE SYSTEM TRAY MENU Setting Options Session Tab 32 Appearances Tab Behavior Tab 33 Advanced Tab 34 About Tab Adding a .NET Passport Using Advanced Options 36 Auto Upgrade and Pending Upgrades 37 Station Password Default Configuration Using Help 38 INSTALLING SOFTWARE UPGRADES 39 40 MAKING AND RECEIVING CALLS Intercom Calls 41 Placing Intercom Calls 42 Receiving Intercom Calls 43 Outside Calls Placing Outside Calls 44 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 46 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number 48 USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding 50 System Forwarding Redirect Call 51 REDIALING A NUMBER USING VOICE MAIL MESSAGES Listening to Messages 52 Undeleting Messages 54 Sending Messages Canceling Unheard Messages 56 USING DO-NOT-DISTURB MODE 57 Page Moving On 60 SETTING PREFERENCES Endpoint Configuration Changing Volume Levels 61 Selecting a Ring Tone Enabling Background Music 62 Enabling Automatic Call Answer Voice Mail Options Changing Your Mailbox Password 63 Changing the Voice Mail Message Envelope 64 Changing the Call Screening Transfer Method Programming a Fax Destination 65 Changing the Message Search Order Programming Remote Messaging 66 67 SPEED DIALING Station Speed Dial Programming Station Speed-Dial Numbers 68 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 70 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL USING ACCOUNT CODES 72 SCREENING CALLS USING THE DIRECTORIES Telephone Directory 73 74 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 76 Remote Feature Access REQUESTING AGENT HELP 78 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 79 Logging In and Out of ACD Hunt Groups 80 Ending an ACD Hunt Group Call Using UC 82 LOGGING ON AND OFF OF UC USING UC VIEWS Placing a Call Changing Web Client Options 84 UNIFIED COMMUNICATOR VIEW Changing Your Status Creating a Temporary Status Performing a Search 86 Page 88 Redialing a Number Running Feature Code Favorites Working With the Speed-Dial List 90 MESSAGES VIEW CALL LIST VIEW 92 Page 94 CALL LOG VIEW Call Log Main Screen 96 Page 98 Call Details Dialog Box ADDRESS BOOK VIEW Sorting Address Book Contacts 100 Filtering Address Book Contacts Page 102 Adding a Linked Contact 104 Page 106 CALL ROUTING VIEW Receiving New Message Alerts Receiving Status Change Alerts Receiving Incoming Call Alerts Page Learning More 110 WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY ASKED Q UESTIONS (FAQ 112 Page 114 DEFAULT FEATURE CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C 118 D E F G H I J M N O P Q R S 122 T U V W Z VOICE MAIL FLOWCHART OTE: N