Axxess Interface 8690 F, G, H, I, J, L

119

Axxess® Model 8690 User Guide – ITP Mode

F

Favorites 88

Favorites Button 88

Fax Destination Number 64

Feature Buttons 7, 8, 11

Features

account codes 71

agent help 77

automatic call answer 62

background music 61

call waiting 44

conference 46

default endpoint 62

do-not-disturb 56

group listen 19

handsfree 42

hold 45

hookflash 71

hunt groups 78

individual hold 45

last number dialed/saved 51

manual forwarding 49

mute 19

paging 70

queue 41

record-a-call 69

redial 51

redirect 50

remote feature access 75

reverse transfer 48

ring intercom always 41

ring tone selection 61

station speed dial 67

system forwarding 50

system hold 45

system speed dial 68

telephone directory 72

transfer 47

UC

address book 99

alerts 106

call control 92

call log 95

call routing 106

conference 94

feature code favorites 88

mute 93

recording a call 93

redial 88

search 85

speed dial 89

transfer 93

Upgrades 38

Filtering Address Book Contacts 100

Flash Memory Conflict 17

Forced Account Codes 71

Forwarding Calls 48

Frequently Asked Questions (FAQs) 111

Full Mailbox 25

G

Group Listen Using the Speaker 19

Group Lists 15

H

Handsfree Mode 42

Hearing Aid-Compatible (HAC) Handset 3

Hold 46

Hookflash 71

Hunt Group Calls Enabled/Disabled 78

Hunt Groups 79

I

Individual Hold 45

Initializing Your Mailbox 40

Input Panel 13

Intercom Calls 40

Inter-Tel Protocol Mode 2

ITP 2

J

Jackshandset 3

headset 3

LAN/PWR 4

L

LAN/PWR Jack 4

Last Number Dialed/Saved 51

Leaving Messages 20

LEDs (Light Emitting Diodes 4

Light Emitting Diodes (LEDs) 4

Linked Contact 103

adding 103

deleting 103

editing 104

Liquid Crystal Display (LCD) 3

Listening to Messages 51

Contents

Main Page N Page iii Table of Contents CONTENTS PAGE FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 Ports and Connectors Optional USB Devices Message Indicator Lamp Reset Button 6 Power Requirements Software Compatibility TELEPHONE INTERFACE OTHER FEATURES OUTGOING DIRECTORY DND 25698 SALLY USER 10:15 THUR SEP 4 8 Feature Buttons Display and Menu 10 Unified Communicator Elements System Tray Icon Navigation Buttons Interface Skins 12 ABOUT THE OPERATING SYSTEM Input Panel System Memory and Storage 14 System Registry Operating System Help A BOUT VOICE M 16 WHAT YOU SEE AND HEAR G UIDELINES FOR U SING THE M ODEL 8690 E 18 ENDPOINT BASICS Adjusting Your Endpoints Viewing Angle Displaying Information on Your Endpoint Date, Time, Name, and Extension Number Outside Partys Name/Number Using the Speakers and Microphone Mute Button Group Listen Using the Speaker 20 Using the Message Button Leaving Messages 21 Retrieving Messages Using a Headset 22 VOICE MAIL BASICS Initializing Your Mailbox Recording Your Personal Greetings 24 Recording Your Voice Mail Directory Name Accessing Your Mailbox Page Getting Started 28 CALIBRATING THE SCREEN SETTING BACKLIGHT OPTIONS 30 CONFIGURING VLAN PORTS 31 USING THE SYSTEM TRAY MENU Setting Options Session Tab 32 Appearances Tab Behavior Tab 33 Advanced Tab 34 About Tab Adding a .NET Passport Using Advanced Options 36 Auto Upgrade and Pending Upgrades 37 Station Password Default Configuration Using Help 38 INSTALLING SOFTWARE UPGRADES 39 40 MAKING AND RECEIVING CALLS Intercom Calls 41 Placing Intercom Calls 42 Receiving Intercom Calls 43 Outside Calls Placing Outside Calls 44 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 46 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number 48 USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding 50 System Forwarding Redirect Call 51 REDIALING A NUMBER USING VOICE MAIL MESSAGES Listening to Messages 52 Undeleting Messages 54 Sending Messages Canceling Unheard Messages 56 USING DO-NOT-DISTURB MODE 57 Page Moving On 60 SETTING PREFERENCES Endpoint Configuration Changing Volume Levels 61 Selecting a Ring Tone Enabling Background Music 62 Enabling Automatic Call Answer Voice Mail Options Changing Your Mailbox Password 63 Changing the Voice Mail Message Envelope 64 Changing the Call Screening Transfer Method Programming a Fax Destination 65 Changing the Message Search Order Programming Remote Messaging 66 67 SPEED DIALING Station Speed Dial Programming Station Speed-Dial Numbers 68 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 70 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL USING ACCOUNT CODES 72 SCREENING CALLS USING THE DIRECTORIES Telephone Directory 73 74 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 76 Remote Feature Access REQUESTING AGENT HELP 78 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 79 Logging In and Out of ACD Hunt Groups 80 Ending an ACD Hunt Group Call Using UC 82 LOGGING ON AND OFF OF UC USING UC VIEWS Placing a Call Changing Web Client Options 84 UNIFIED COMMUNICATOR VIEW Changing Your Status Creating a Temporary Status Performing a Search 86 Page 88 Redialing a Number Running Feature Code Favorites Working With the Speed-Dial List 90 MESSAGES VIEW CALL LIST VIEW 92 Page 94 CALL LOG VIEW Call Log Main Screen 96 Page 98 Call Details Dialog Box ADDRESS BOOK VIEW Sorting Address Book Contacts 100 Filtering Address Book Contacts Page 102 Adding a Linked Contact 104 Page 106 CALL ROUTING VIEW Receiving New Message Alerts Receiving Status Change Alerts Receiving Incoming Call Alerts Page Learning More 110 WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY ASKED Q UESTIONS (FAQ 112 Page 114 DEFAULT FEATURE CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C 118 D E F G H I J M N O P Q R S 122 T U V W Z VOICE MAIL FLOWCHART OTE: N