Axxess Interface 8690 Q, R, S

121

Axxess® Model 8690 User Guide – ITP Mode

Q

Queue the Line 41

R

Receiving

incoming call alerts 107

intercom calls 42

new message alerts 106

outside calls 44

status change alerts 107

Record-A-Call 69

Recording

personal greetings 23

voice mail directory name 24

Recording a Call 93

Recovering Deleted Messages 53

Redial 88

Redialing a Number 51, 88

Redirect Calls 50

Remote Access Password 75

Remote Feature Access 76

Remote Messaging 25

Requesting A Callback (Queue) 41

Reset Button 4, 5

Responding to a Waiting Call 44

Responding to Agent Help 77

Retrieving Messages 21

Returning a Call 97

Returning to a Call 45

Returning Your Endpoint to Default 62

Ring Intercom Always 41

Running Feature Code Favorites 88

Running the UC Setup Wizard 40

S

Saving Identified Contacts 93

Saving the Last Number Dialed 51

Saving Volume Levels 60

Screening Calls 72

Search Order 65

Searching in the Directories 74

Secure Digital (SD) Port 4

Selecting

a message order 21

a ring tone 61

Sending

calls to voice mail 44

messages 54

Session Initiation Protocol (SIP) Mode 2

Setting

account codes 71

backlight options 29

preferences 60

system tray options 31

Setting Backlight Options 29

Setting Up Remote Messaging 66

Show Desktop Icon 12

Simple Contacts, Adding 102

SIP 2

Six-Line Display 7

Skins 11

SMDR (Station Message Detail Recording) 71

Software Compatibility 6, 12

Sorting Address Book Contacts 99

Sorting the Call Log 96

Speakers 3

Speed-Dial

button 89

list 89

Standard Account Codes 71

Standard Web Client

adding a linked contact 103

filtering address book contacts 99, 100

using the address book 103

Static Contact Icons 86

Station Message 41

Station Message Detail Recording (SMDR) 71

Station Password 37

Station Speed Dial 67

Stylus 7

System

administrator 110

hold 45

memory and storage 13

registry 14

speed dial 68

tray 10

tray icon 10, 82

tray menu 31

System Forwarding 50

Contents

Main Page N Page iii Table of Contents CONTENTS PAGE FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 Ports and Connectors Optional USB Devices Message Indicator Lamp Reset Button 6 Power Requirements Software Compatibility TELEPHONE INTERFACE OTHER FEATURES OUTGOING DIRECTORY DND 25698 SALLY USER 10:15 THUR SEP 4 8 Feature Buttons Display and Menu 10 Unified Communicator Elements System Tray Icon Navigation Buttons Interface Skins 12 ABOUT THE OPERATING SYSTEM Input Panel System Memory and Storage 14 System Registry Operating System Help A BOUT VOICE M 16 WHAT YOU SEE AND HEAR G UIDELINES FOR U SING THE M ODEL 8690 E 18 ENDPOINT BASICS Adjusting Your Endpoints Viewing Angle Displaying Information on Your Endpoint Date, Time, Name, and Extension Number Outside Partys Name/Number Using the Speakers and Microphone Mute Button Group Listen Using the Speaker 20 Using the Message Button Leaving Messages 21 Retrieving Messages Using a Headset 22 VOICE MAIL BASICS Initializing Your Mailbox Recording Your Personal Greetings 24 Recording Your Voice Mail Directory Name Accessing Your Mailbox Page Getting Started 28 CALIBRATING THE SCREEN SETTING BACKLIGHT OPTIONS 30 CONFIGURING VLAN PORTS 31 USING THE SYSTEM TRAY MENU Setting Options Session Tab 32 Appearances Tab Behavior Tab 33 Advanced Tab 34 About Tab Adding a .NET Passport Using Advanced Options 36 Auto Upgrade and Pending Upgrades 37 Station Password Default Configuration Using Help 38 INSTALLING SOFTWARE UPGRADES 39 40 MAKING AND RECEIVING CALLS Intercom Calls 41 Placing Intercom Calls 42 Receiving Intercom Calls 43 Outside Calls Placing Outside Calls 44 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 46 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number 48 USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding 50 System Forwarding Redirect Call 51 REDIALING A NUMBER USING VOICE MAIL MESSAGES Listening to Messages 52 Undeleting Messages 54 Sending Messages Canceling Unheard Messages 56 USING DO-NOT-DISTURB MODE 57 Page Moving On 60 SETTING PREFERENCES Endpoint Configuration Changing Volume Levels 61 Selecting a Ring Tone Enabling Background Music 62 Enabling Automatic Call Answer Voice Mail Options Changing Your Mailbox Password 63 Changing the Voice Mail Message Envelope 64 Changing the Call Screening Transfer Method Programming a Fax Destination 65 Changing the Message Search Order Programming Remote Messaging 66 67 SPEED DIALING Station Speed Dial Programming Station Speed-Dial Numbers 68 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 70 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL USING ACCOUNT CODES 72 SCREENING CALLS USING THE DIRECTORIES Telephone Directory 73 74 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 76 Remote Feature Access REQUESTING AGENT HELP 78 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 79 Logging In and Out of ACD Hunt Groups 80 Ending an ACD Hunt Group Call Using UC 82 LOGGING ON AND OFF OF UC USING UC VIEWS Placing a Call Changing Web Client Options 84 UNIFIED COMMUNICATOR VIEW Changing Your Status Creating a Temporary Status Performing a Search 86 Page 88 Redialing a Number Running Feature Code Favorites Working With the Speed-Dial List 90 MESSAGES VIEW CALL LIST VIEW 92 Page 94 CALL LOG VIEW Call Log Main Screen 96 Page 98 Call Details Dialog Box ADDRESS BOOK VIEW Sorting Address Book Contacts 100 Filtering Address Book Contacts Page 102 Adding a Linked Contact 104 Page 106 CALL ROUTING VIEW Receiving New Message Alerts Receiving Status Change Alerts Receiving Incoming Call Alerts Page Learning More 110 WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY ASKED Q UESTIONS (FAQ 112 Page 114 DEFAULT FEATURE CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C 118 D E F G H I J M N O P Q R S 122 T U V W Z VOICE MAIL FLOWCHART OTE: N