What You See

What It Means

What You Do

 

E11 or higher

Meter Malfunction

Turn meter off, then on

 

 

 

using . Retest. If error

 

 

 

remains, contact the

 

 

 

Bayer Diabetes Helpline

 

 

 

(see pg. 45).

 

 

 

 

 

The display goes

1. You may have

1. Press the

button.

blank when the

accidentally pressed

 

 

meter is turned

the

button.

 

 

on.

2. Meter will turn off after

2. Press the

button.

 

3 minutes without use or

 

 

 

15 minutes of no use

 

 

 

while waiting for you to

 

 

 

apply blood or control

 

 

 

solution. This is a normal

 

 

 

expected action that

 

 

 

saves battery life.

 

 

 

 

 

Meter will not

1. Battery life has ended.

1. Replace Battery

turn on.

 

 

(see pg. 28).

 

 

2. Battery holder is loose or

2. Check the battery and

 

battery is installed + side

the battery holder to be

 

down.

 

sure they are tightly in

 

 

 

place and correctly

 

 

 

installed (see pg. 28). If

 

 

 

display is still blank,

 

 

 

replace battery (CR2025).

 

 

 

Meter fails to

1. Not enough blood.

1. Discard used test strip.

start countdown

 

 

Retest using a round

after blood is

 

 

drop of blood.

applied.

2. The inside of your meter

2. Clean inside of meter

 

may be dirty, or foil

(see pg. 27). Retest.

 

from the 10-test disc

 

 

 

may be lodged in the

 

 

 

front of the meter.

 

 

 

 

 

 

 

43