TROUBLESHOOTING AND ERROR CODES:

When you have a problem or a question concerning what you see on your screen, the following may be helpful.

What You See

What It Means

What You Do

 

 

Test result is below

Repeat test and make sure

 

 

0.6 mmol/L (10 mg/dL).

test strip is completely filled.

 

 

 

If LO appears again, contact

 

 

 

 

 

 

 

 

 

your physician or healthcare

 

 

 

professional (HCP).

 

 

 

 

 

 

Test result is above

Wash your hands and test

 

 

33.3 mmol/L (600 mg/dL).

site. Repeat the test. If HI

 

 

 

appears again, contact

 

 

 

 

 

 

your physician or HCP.

 

 

 

 

 

 

You have not pushed

Push the meter handle in

 

 

the meter handle all the

until it clicks. You must push

 

 

way in.

the handle all the way in

 

 

 

and see the flashing blood

 

 

 

drop before you touch the

 

 

 

strip to the blood drop.

 

 

 

 

 

 

The 10-test disc is out of

Insert a new 10-test disc.

 

 

test strips.

 

The meter will mark a test

Test only when the meter

result with a thermometer

temperature is between

and an X if the meter is

10°C and 40°C (50°F and

too cold or too hot when

104°F).

the test is performed. The

 

result will not be included

 

in any averages calculated.

 

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